christine milkah
@christinemilkah
Communications and public relations professional focused on customer experience and strategic media engagement.
What I'm looking for
I am a communications and public relations professional with hands-on experience in customer service, media relations, and internal communications. I have a track record of maintaining high customer satisfaction, resolving issues on first contact, and supporting smooth daily operations in high-volume environments.
As a Public Communication Officer I developed and implemented communication strategies, built relationships with media outlets to secure positive coverage, and helped enhance organizational branding through consistent messaging. In customer-service roles I managed inquiries, coordinated administrative and marketing tasks, and prepared reports to inform decision-making.
I am organized, reliable, and skilled in multitasking, confidentiality, and stakeholder engagement. I bring proficiency with Adobe Creative Suite, Microsoft Office, social media tools, and a strong commitment to professional networking and continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance
Apr 2025 - Present (11 months)
Managed high-volume inbound/outbound customer calls, consistently maintained high CSAT scores, and resolved issues on first contact while preserving service quality and confidentiality.
Public Communication Officer
State Department for Correctional Services
Apr 2023 - Apr 2024 (1 year)
Developed and implemented communication strategies, managed media relationships to secure positive coverage, and maintained confidentiality while increasing public awareness and engagement.
Customer Service Intern
Kenya School of Revenue Administration
Jan 2021 - Dec 2021 (11 months)
Assisted with student inquiries across email, chat, and in-person channels, prepared monthly unit reports for management, and coordinated administrative and marketing tasks to support departmental priorities.
Education
Degrees, certifications, and relevant coursework
St. Paul's University - Limuru
Bachelor of Arts, Communication Studies
2017 - 2020
Grade: Second Class Honors (Lower Division)
Completed a Bachelor of Arts in Communication Studies, graduating with Second Class Honors (Lower Division).
St. Paul's University - Limuru
Diploma in Communication Studies, Communication Studies
2015 - 2017
Completed a Diploma in Communication Studies at St. Paul's University - Limuru.
Kisauni High School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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