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Eunice Ndunge

@eunicendunge

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Customer Support & Communications Specialist driving conversions through digital operations and clear client care.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can own customer communications and help desk workflows, while also supporting performance marketing and digital content outreach to improve engagement, conversions, and fast issue resolution.

I’m a results-driven Customer Support & Communications Specialist with extensive experience managing digital platforms, client relations, and affiliate marketing campaigns. I deliver clear, empathetic solutions across digital communication channels—especially through help desk operations, ticket content strategy, and conflict resolution.

I also lead performance-focused digital work: optimizing online promotional content, tracking KPIs like CTR and conversions, and executing outreach strategies to improve visibility and engagement. I’m highly organized, technically proficient in remote ecosystems, and maintain a consistent communication response rate while troubleshooting system and account inquiries for fast resolutions.

Experience

Work history, roles, and key accomplishments

Current

Affiliate Marketer & Content Strategist

Current

Freelance / Remote

Jun 2026 - Present (1 month)

Managed end-to-end performance marketing campaigns focused on link building, content promotion, and placements to drive target traffic and conversions. Drafted and optimized high-converting marketing articles for publication on platforms like Quillki and tracked KPIs (CTR and conversions) to improve results.

Affiliate Marketing Performance Marketing Link Building Content Promotion Digital Content Strategy Copywriting Article Optimization KPI Tracking CTR Optimization Conversion Optimization Client Communication

Current

Digital Operations & Comms Specialist

Current

Freelance / Remote

Mar 2026 - Present (4 months)

Delivered end-to-end digital tasks and project work for global clients across multiple online platforms with a focus on quality and turnaround. Built content and outreach strategies for LinkedIn, managed international payments (Wise, PayPal, Paystack), maintained a 100% response rate, and troubleshot system errors and account inquiries.

Digital Operations Project Delivery LinkedIn marketing International Payments Wise PayPal Paystack Troubleshooting Account Support Quality Assurance

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Diploma, Business Communication

Completed a Diploma in Business Communication covering interpersonal communication, corporate relations, written business correspondence, and conflict management.