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Bryan Ebuseo

@bryanebuseo

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Real estate lead manager at GOLD GLOVE GROUP who qualified seller leads and created GoHighLevel CRM workflows.

Philippines

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At GOLD GLOVE GROUP, I managed inbound and outbound lead communications for a real estate investment company. I qualified seller leads, built rapport, and scheduled appointments for closers.

I maintained CRM updates and helped keep the pipeline hand-off smooth. I also created workflows within GoHighLevel and collaborated with acquisition managers to optimize lead conversion.

At CYBERBACKER, I conducted outbound prospecting and lead generation, scheduled appointments, and maintained client databases. I met with appointment-set clients to close sales via Zoom.

Earlier, I worked in sales and customer service at ALORICA WEST CORPORATION and TELEPERFORMANCE, handling inquiries, resolving customer concerns, and upselling relevant services. At ALORICA WEST CORPORATION, I also mentored new hires and collaborated with quality assurance teams.

Experience

Work history, roles, and key accomplishments

Lead Manager and Appointment Setter

Gold Glove Group

Jan 2024 - Dec 2026 (2 years 11 months)

Managed inbound and outbound lead communications for a real estate investment company. Qualified seller leads, built rapport, scheduled appointments for closers, maintained CRM updates, and collaborated with acquisition managers to optimize lead conversion.

Lead Management Appointment Setting CRM GoHighLevel Real Estate Communication Skills

Growth Specialist

Cyberbacker

Jan 2021 - Dec 2024 (3 years 11 months)

Conducted outbound prospecting and lead generation, scheduled appointments, and maintained client databases. Developed strong client relationships to boost conversion rates, closed sales via Zoom, trained new Growth Associates, and handled a small sales team.

Lead Generation Appointment Setting Sales Customer Relationship Management Training Team Leadership

Sales and Customer Service Representative

Alorica West Corporation

Jan 2016 - Dec 2021 (5 years 11 months)

Handled inbound inquiries with professionalism and empathy. Upsold relevant services, contributed to revenue targets, mentored new hires, and collaborated with quality assurance teams.

Customer Service Sales Upselling Mentorship Quality Assurance

Sales and Customer Service Representative

Teleperformance

Jan 2013 - Dec 2016 (3 years 11 months)

Delivered high-quality support to clients via phone, email, and chat. Resolved customer concerns efficiently, improving satisfaction scores and maintaining accurate records using CRM tools.

Customer Service CRM Communication Skills Problem Solving