Bruno Silva
@brunosilva
Experienced operations and customer-success professional with international hospitality expertise.
BrazilWhat I'm looking for
I am a versatile operations and customer-success professional with 15+ years of international experience across hospitality, tourism, and B2B account management. I built strong commercial and client-relations capabilities during eight years as an Account Manager for a major telecom, managed diverse hospitality businesses (surf houses, seasonal rentals, motorcycle rental) across multiple countries, and regularly deliver operations, logistics, and guest-experience leadership.
I combine formal training in Business Administration & Marketing and Physical Education (surf specialization) with hands-on skills in kitchen operations, event organization, CRM-driven customer care, and remote work tools. I seek remote roles in project management, customer support, appointment setting, sales specialist, or operations where communication, adaptability, and problem-solving drive measurable results.
Experience
Work history, roles, and key accomplishments
Operations & Adventure Guide
Independent Guide
Jan 2006 - Present (19 years 8 months)
Organized and led travel and adventure experiences, surf coaching, SUP and functional training, ensuring client safety and delivering culturally immersive programs across multiple countries.
Owner & Manager
Surf House & Rentals
Jan 2019 - Dec 2025 (6 years 11 months)
Operated seasonal surf apartments and a motorcycle rental service, organized surf camps and retreats, and managed bookings, guest relations, and event logistics to deliver high-value guest experiences.
Hospitality & Kitchen Manager
Freelance / Contract Roles
Jan 2013 - Dec 2025 (12 years 11 months)
Performed culinary and kitchen management roles across Portugal, the U.S., Mexico, Costa Rica and the Netherlands, delivering private chef services and seasonal cook roles while optimizing kitchen operations and guest satisfaction.
Surf House Manager
Surf House
Jan 2013 - Dec 2017 (4 years 11 months)
Managed reservations, staff, activities, marketing, and logistics for a surf accommodation, coordinating lessons and retreats for international guests to enhance customer satisfaction and repeat bookings.
Account Manager
Vodafone
Jan 2006 - Dec 2014 (8 years 11 months)
Managed a B2B portfolio of 350 companies, driving client retention through contract negotiation, upsells, and complaint resolution while consistently surpassing performance targets.
Education
Degrees, certifications, and relevant coursework
ULUniversidade Lusófona
Bachelor of Physical Education, Physical Education (Surf specialization)
2009 - 2014
Degree in Physical Education with a specialization in Surf combining scientific knowledge and practical coaching skills.
Faculdade de Administração e Administração (FAA)
Bachelor of Business Administration, Marketing and Business Administration
2002 - 2006
Degree in Marketing and Business Administration with foundation in business management, customer service, and growth strategies.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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