Open to opportunities

Leopoldo Lopez Francos Lopez Romero

@leopoldolopezfrancos

Message

I drive customer success and business growth through B2B account management and CRM.

Brazil

Message

What I'm looking for

I’m looking for a role where I can combine customer success with business development—owning B2B relationships, optimizing pipelines with CRM, onboarding clients smoothly, and partnering cross-functionally to drive measurable growth.

I’m a Customer Success and Business Development professional with international experience across Travel Tech, Hospitality, and Tourism. I focus on building lasting client relationships, optimizing processes, and delivering outstanding customer experience while supporting commercial growth.

In my most recent role as Commercial Director at Inbound Getaway / Oparks Travel, I led commercial operations during a period of growth and restructuring. I managed domestic and international B2B clients, coordinated client onboarding, negotiated agreements with suppliers and partners, and represented the company in international initiatives such as the Mexico Sales Mission.

Previously at Marriott International in Ireland, I managed Elite and VIP Marriott Bonvoy members, served as an escalation contact for complex issues, and coordinated with international hotels to protect guest experience. I also handled loyalty support end-to-end using Salesforce, earned Employee of the Quarter recognition, and later supervised day-to-day operations—while strengthening my CRM-driven, consultative approach across customer service and sales.

Experience

Work history, roles, and key accomplishments

Commercial Director

Inbound Getaway / Oparks Travel

Aug 2025 - Apr 2026 (8 months)

Led commercial operations during a phase of company growth and restructuring. Managed international B2B client relationships, supported client onboarding, and negotiated agreements; handled the sales pipeline using Freshsales CRM.

Commercial Operations B2B Client Management International Clients Client Onboarding Commercial Negotiation Sales Pipeline Management Freshsales CRM Management After Sales Support Partner Management

Senior Elite Associate

Marriott International

Oct 2023 - Apr 2025 (1 year 6 months)

Personalized management of Elite and VIP Marriott Bonvoy members and served as an escalation point for complex issues. Coordinated with international hotels to ensure an outstanding guest experience and applied consultative selling and loyalty-building techniques.

Customer Success Escalations Stakeholder Management Guest Experience Coordination Consultative Selling International Guest Support

Loyalty & Care Associate

Marriott International

Dec 2022 - Oct 2023 (10 months)

Provided loyalty support across the customer journey for individual and corporate clients. Coordinated with hotels and internal departments to resolve issues and managed cases using Salesforce CRM.

Customer Journey Management Customer Success Issue Resolution Case Management Salesforce CRM

Sales & Services Associate

Marriott International

Mar 2022 - Dec 2022 (9 months)

Provided international customer service and managed reservations. Conducted consultative selling of Marriott products and services, supporting customers using Salesforce and coordinating case tracking with hotels.

International Customer Service Reservations Management Consultative Selling Salesforce CRM

Team Supervisor

Café 115

Jul 2019 - Mar 2022 (2 years 8 months)

Supervised the team daily by organizing staff shifts and training new employees. Improved operational processes while providing customer service and resolving issues.

Team Supervision Shift Scheduling Employee Training Process Improvement Customer Service Issue Resolution Operations Support

Founder & Community Manager

FACG Productions

Jan 2014 - Jan 2017 (3 years)

Founded a nonprofit supporting emerging national and international bands through concerts and music events. Organized events and managed artist, venue, and vendor coordination, along with social media/community engagement, negotiations, and event logistics.

Nonprofit Organizations Event Planning Community Management Social Media Management Negotiation Stakeholder Management Event Logistics Concert Operations