Open to opportunities

Bruno Okumagba

@brunookumagba

Message

I lead hotel operations and guest experiences across front office, housekeeping, food service, and customer relations.

Nigeria

Message

What I'm looking for

I'm looking for a hospitality operations or guest-experience role where I can lead teams, strengthen service standards, resolve guest concerns and improve operational efficiency.

At The Peachtree Hotel, I supervised daily operations across housekeeping, front office, food service, maintenance and security, coordinating approximately 30 staff to maintain service standards and guest satisfaction. I handle guest requests and service recovery promptly while keeping rooms, breakfast service and cross-departmental activities running smoothly.

Across UBA, Worth Consulting and financial-services customer support roles, I've managed client relationships, sales, recruitment and high-volume customer inquiries. I've placed 70+ candidates, reduced hiring time by 70%, generated 50+ leads and supported customer portfolios exceeding 1,000 accounts through clear communication, CRM discipline and solution-focused service.

Experience

Work history, roles, and key accomplishments

General Supervisor

The Peachtree Hotel

Jul 2026 - Jul 2026 (0 months)

Supervised daily operations across all hotel departments, coordinating approximately 30 staff to maintain consistent service delivery. Resolved guest requests and service issues promptly, supporting a positive guest experience.

Hospitality Operations Team Supervision Front Office Guest Relations Service standards Quality Control problem resolution Staff Coordination

Direct Sales Executive

United Bank for Africa (UBA)

Jul 2023 - Jun 2024 (11 months)

Managed a portfolio of personal, SME and corporate accounts, achieving approximately 110 new accounts and generating over 2 million in account-opening funds. Drove revenue through cross-selling and upselling banking products.

Sales Account Management Cross Selling Upselling Customer Relationship Management Negotiation

HR Assistant – Talent Acquisition

Worth Consulting

Apr 2022 - May 2023 (1 year 1 month)

Managed recruitment across 30+ vacancies, sourcing and placing 70+ candidates across 10 major client organisations. Redesigned CV review and candidate-tracking workflows, reducing hiring time by 70%.

Recruitment Talent Acquisition Candidate Sourcing LinkedIn Recruiter Jobberman Workflow Optimization

Customer Service Representative

XGO Finance Limited

Jul 2021 - Feb 2022 (7 months)

Handled customer service for a portfolio exceeding 1,000 customers, resolving inquiries and complaints through empathetic communication. Managed loan recovery activities, achieving an 80%+ recovery rate.

Customer Service Complaint Resolution Loan Recovery Negotiation CRM

Customer Service Representative

Atimi Lending Company

Feb 2021 - Jun 2021 (4 months)

Delivered responsive customer support via phone and email, resolving loan inquiries and account issues. Coordinated structured repayment reminders, contributing to approximately 70% improvement in repayment performance.

Customer Support Loan Inquiries Account Management

Marketing & Sales Officer

Brubar Nig. Ltd

Jan 2020 - Jan 2021 (1 year)

Generated 50+ leads, closed 10 client contracts and contributed to 60% sales growth through targeted marketing and consultative selling. Monitored sales metrics and presented data-driven insights to management.

Marketing Sales Lead Generation Contract Negotiation Consultative Selling Data Analysis

Admin Officer & Social Media Manager

Trusthouse of God Church

Jan 2019 - Jan 2020 (1 year)

Managed official Facebook, Instagram and YouTube channels, strengthening digital audience engagement. Provided administrative support across scheduling, budget management, record-keeping and visitor coordination.

Social Media Management Facebook Instagram YouTube Administrative Support Scheduling Budget Management

Admin Officer & Personal Artist Manager

Tops Record Label

Jan 2018 - Jan 2019 (1 year)

Supported board-level administration, artist bookings, studio scheduling and promotional communication. Managed financial records and day-to-day coordination, serving as a communication hub.

Administration Artist Management Booking Scheduling Financial Records

Admin Officer & Social Media Manager

Brunnissworth Clothings

Jan 2016 - Jan 2018 (2 years)

Planned and executed social media marketing campaigns that strengthened brand visibility. Directed daily business operations, supervised staff and resolved customer complaints.

Social Media Marketing Campaign Management Operations Management Staff Supervision Customer Service