Open to opportunities

David Osin

@davidosin

Message

I lead customer service operations, CRM workflows, and digital community engagement.

Nigeria

Message

What I'm looking for

I'm looking for customer service, customer experience, community management, or operations roles where I can lead teams, improve CRM workflows, resolve complex client issues, and strengthen digital engagement.

At Reality Academy, I lead strategic marketing campaigns, supervise multidisciplinary teams, manage corporate social channels and website ecosystems, and resolve complex client inquiries through email and social CRM tools.

Previously, I managed end-to-end customer care for Independent Educators in the United Kingdom, handling high-tier escalations, complex orders, service inquiries, WordPress content, and corporate design assets. I also prepared cross-departmental briefings that supported remote-team collaboration and morale.

My experience spans hospitality supervision, accounting education, sales operations, inventory control, and reporting, with a focus on improving service delivery, team performance, and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Reality Academy

May 2024 - Present (2 years 3 months)

Conceptualized and executed strategic marketing campaigns to drive brand visibility and digital engagement. Supervised multidisciplinary team operations, managed corporate social media platforms, and resolved complex client inquiries.

Marketing Campaigns Team Supervision Social Media Management CRM WordPress Graphic Design Lead Generation Client Relations

Customer Service & Experience Representative

Independent Educators

Jan 2020 - Dec 2024 (4 years 11 months)

Managed end-to-end customer care lifecycles, resolving high-tier escalations and processing complex product orders. Authored cross-departmental briefings and spearheaded digital content administration using WordPress.

Customer Service Escalation Management Order Processing WordPress Content Management Graphic Design Remote Collaboration

Accounting Educator

Government Secondary School

Mar 2019 - Mar 2020 (1 year)

Formulated instructional designs and learning reports to gauge student progress. Coached and assessed student development metrics for WAEC and national entry credentials.

Teaching Curriculum Development Student Assessment Coaching Reporting

Hotel Supervisor

Sasbeth Hotel

Jan 2018 - Dec 2019 (1 year 11 months)

Oversaw day-to-day hospitality operations, ensuring quality control and task execution across front-line service teams. Served as liaison between executive ownership and departments, and directed HR functions including recruitment and payroll.

Hospitality Operations Quality Control Team Leadership Supply Chain Management Recruitment Payroll Performance Monitoring

Sales Attendant

Golden Touch Ventures

Feb 2013 - Aug 2013 (6 months)

Maintained commercial inventory controls and validated stock records against procurement orders. Handled daily transactional accounting and balanced cash receipts to maximize client retention.

Inventory Management Cash Handling Customer Service Record keeping