Open to opportunities

Chizy User

@chizyuser

Message

I resolve high-volume customer enquiries across phone, email, and chat while building loyalty and retention.

Nigeria

Message

What I'm looking for

I'm looking for a customer service role where I can resolve customer issues across phone, email, and chat, use CRM tools effectively, build customer loyalty, and contribute to service-quality and retention goals.

I've supported customers at Crossfield Engineering & Energy Services and Safer Road Rescue, resolving account enquiries, billing issues, complaints, service requests, refunds, and reshipments across phone, email, and live chat.

I maintain accurate CRM records, de-escalate challenging situations, and collaborate with technical, billing, and logistics teams to deliver complete, customer-focused resolutions. I consistently work toward service quality, response-time, productivity, and customer-retention goals.

Earlier at Jocaro Nigeria Limited, I developed client relationships, managed sales pipelines and proposals, supported revenue growth, and coordinated transportation, inventory, distribution, and delivery activities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Crossfield Engineering & Energy Services Ltd

Dec 2025 - Present (10 months)

Handles high-volume customer interactions, resolves complaints, and escalates complex issues to ensure complete resolution. Builds rapport and de-escalates challenging situations to deliver exceptional customer experiences.

Customer Service Complaint Resolution Account Management CRM Communication Skills De escalation Empathy Active Listening

Call Center Customer Service Representative

Safer Road Rescue

Jan 2024 - Dec 2025 (1 year 11 months)

Handled inbound and outbound customer enquiries via phone, email, and chat, resolving complaints and processing requests. Maintained accurate CRM records and collaborated with teams to resolve complex issues while meeting service targets.

Inbound Calls Outbound Calls Email Support Live Chat CRM Complaint Resolution Refunds Reships Upselling Customer Retention Teamwork

Business Development Executive

Jocaro Nigeria Limited

Aug 2020 - Jan 2024 (3 years 5 months)

Identified new business opportunities through networking and market research, built client relationships, and prepared proposals. Negotiated contracts, managed sales pipelines, and supported revenue growth initiatives.

Business Development Networking Market Research Proposal Writing Negotiation Sales Pipeline Management Lead Generation Customer Relationship Management Sales Reporting

Logistics Officer

Jocaro Nigeria Limited

Apr 2017 - Aug 2020 (3 years 4 months)

Coordinated transportation, inventory, and distribution activities, scheduled shipments, and liaised with suppliers and internal departments. Resolved logistics issues and maintained shipment documentation while ensuring compliance.

Logistics Coordination Inventory Management Transportation Shipment Scheduling Supplier Management Documentation Compliance Problem Solving