Open to opportunities

Anja Baelus

@anjabaelus

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Versatile business consultant with extensive experience in client relations.

Belgium

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What I'm looking for

I am looking for a role that challenges me and allows for continuous growth.

I am a versatile and detail-oriented business consultant with over three decades of experience in various roles. My strong administrative skills and proactive approach to learning have allowed me to develop a proven track record of responsibility and reliability. I thrive on taking on new challenges and continuously seek opportunities to enhance my skills to drive efficiency and success.

Currently, I manage and optimize product listings across multiple marketplaces, ensuring accurate data mapping and content optimization. My experience includes providing real-time chat support, managing client accounts, and collaborating with internal teams to streamline processes. I am adept at utilizing CRM tools and collaboration platforms to enhance communication and workflow management.

Throughout my career, I have demonstrated my ability to deliver exceptional customer service, manage complex operations, and resolve issues efficiently. I am passionate about supporting business growth and fostering strong client relationships, and I am eager to contribute my expertise to new opportunities.

Experience

Work history, roles, and key accomplishments

E-

Current

Listing & Mapping Specialist

Current

e-tailize

Jan 2023 - Present (2 years 5 months)

Managed and optimized product listings across multiple marketplaces in Europe, ensuring accurate data mapping and inventory synchronization. Resolved technical listing issues and collaborated with internal teams to improve processes and customer satisfaction.

Data Mapping CRM Tools Inventory Management Technical Support Process Improvement Customer Satisfaction

Customer Support

Dutch Project

Oct 2022 - Nov 2022 (1 month)

Provided real-time chat support, diagnosing and troubleshooting technical issues while managing support requests through a structured ticketing system. Collaborated with teams using Slack for effective communication.

Technical Troubleshooting Ticketing Systems Team Collaboration Communication Skills Data Tracking Google Sheets

International Sales Assistant

Eco Femme

May 2019 - Feb 2020 (9 months)

Assisted in international sales operations, managing order processing and export documentation while supporting client relationships and conducting market research.

International Sales Order Processing Market Research Client Relationship Management Compliance Data Entry

School Administrator

Transition School

Mar 2013 - Apr 2017 (4 years 1 month)

Coordinated teachers' schedules, managed in-house accounting, and oversaw salary processing. Provided assistance to staff and resolved operational challenges to enhance workflow efficiency.

Scheduling Accounting Data Management Microsoft Office Communication Skills

Neighborhood Manager Assistant

Antwerp City

Apr 2006 - Jul 2012 (6 years 3 months)

Provided high-quality customer service, assisted citizens with inquiries, and coordinated city initiatives. Managed official documents and supported community projects through research.

Customer Service Community Engagement Project Coordination Document Management Research Microsoft Office