Open to opportunities

Brooklyn Howard

@brooklynhoward1

Customer Service Representative who solves high-volume issues and drives measurable retention, training, and process improvements.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle high-volume support, troubleshoot issues, and help customers through clear guidance—while contributing to team training, process improvements, and measurable retention and satisfaction.

I’m a Customer Service Representative focused on resolving customer issues quickly and professionally—answering high-volume inbound calls, assisting with account updates, and troubleshooting service problems with clear, step-by-step guidance. I document call details and keep customer records accurate while maintaining a positive, patient approach across many different personalities and situations.

Alongside my customer support work, I bring strong leadership from years as a Regional/General Manager: recruiting and training teams, monitoring performance, and improving standards to raise satisfaction. I also manage operational details like payroll/accounting, cost control, inventory counts, and event coordination, and I use sales data to spot growth opportunities and strengthen retention.

Experience

Work history, roles, and key accomplishments

Current

Regional / General Manager

Current

Empyrean Benets

May 2018 - Present (8 years 1 month)

Led regional team operations by improving customer service standards through staff training and performance monitoring. Managed scheduling, payroll/accounting oversight, cost control measures, inventory counts, and marketing efforts to support service quality and growth.

Team Leadership Customer Service Training Scheduling Payroll Cost Control Inventory Management Social Media Marketing Problem Solving Event Coordination

Customer Service Specialist

Inuencers Hospitality Group LLC

Aug 2022 - Jan 2025 (2 years 5 months)

Handled customer communications via phone, email, and text to resolve inquiries quickly and efficiently while maintaining high customer satisfaction. Converted inquiries into bookings, kept accurate records, and supported virtual operations by adapting to new tools.

Customer Support Booking And Reservations Active Listening Data Entry Customer Retention Record keeping

Server / Bartender

Inuencers Hospitality Group LLC

May 2017 - May 2018 (1 year)

Greeted guests and took orders, improving satisfaction and increasing check size by optimizing service flow and POS operations. Prepared cocktails, suggested pairings to drive additional sales, and mentored staff to support smooth event operations.

Guest Service POS systems Order Taking Menu Memorization Mentoring event support Verbal Communication Customer Satisfaction

Teacher Assistant

Kindercare Education

Aug 2016 - May 2018 (1 year 9 months)

Supported lead teachers with engaging activities to promote students’ social development and classroom routines. Built organizational systems for daily operations, maintained accurate student records, and adapted learning activities to meet diverse needs.

Inclusive Teaching Support Classroom Management Communication