Open to opportunities

Brooke Ukaegbu

@brookeukaegbu

Message

I convert customer inquiries and warm leads into enrollments, sales, and lasting client relationships.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing role where I can manage client relationships, resolve concerns, follow up on leads, and contribute to customer retention and revenue growth.

At Catony Royal School, I managed 20–40+ parent inquiries weekly, converted 50% into paid student enrollments, and generated additional revenue through program upsells.

I've also followed up with 50 warm leads daily at Coach Chinwe Consult, recovered abandoned purchases to help increase conversions by 35%, and supported digital course buyers through onboarding. I bring active listening, conflict de-escalation, reliable follow-up, and clear communication across phone and messaging channels.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

Catony Royal School

Jan 2024 - Feb 2026 (2 years 1 month)

Managed 20-40+ parent inquiries weekly across phone and messaging channels, converting 50% into paid enrollments. De-escalated issues, acted as liaison, and upsold school programs to generate additional revenue.

Time Management Computer Literacy Collaborative De escalation Active Listening Customer Retention Attention To Detail

Sales Representative

Coach Chinwe Consult

Feb 2022 - Dec 2024 (2 years 10 months)

Followed up with 50 warm leads daily via WhatsApp and phone, recovering abandoned purchases and increasing conversions by 35%. Provided onboarding and support for digital course buyers while maintaining accurate lead tracking.

Time Management Computer Literacy Collaborative Active Listening Customer Retention Lead Conversion Attention To Detail