Open to opportunities

Anastacia Idigo-Izuchukwu

@anastaciaidigo-izuch

Message

I resolve customer issues across chat, email, SMS, and phone support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across chat, email, SMS, and phone, collaborate with cross-functional teams, meet CSAT and SLA goals, and continue growing in a multicultural environment.

I've resolved 50+ customer inquiries weekly at MTN Nigeria across phone, chat, and email, maintaining 95%+ customer satisfaction while meeting response-time and resolution SLAs.

I manage tickets, billing updates, subscriptions, orders, delivery modifications, and account changes using CRM and helpdesk tools. I also coordinate with technical and billing teams to resolve complex discrepancies and escalations while handling sensitive customer data carefully.

At Graceville College, I served as the primary contact for 100+ families, providing responsive communication and coordinating with academic and administrative teams to resolve concerns. Earlier at Afri Agri Products Ltd, I grew customer relationships through proactive outreach, market research, and consistent recordkeeping.

I'm comfortable working independently across time zones in remote, multicultural teams, using Slack, Teams, and clear written communication to provide warm, accurate support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

MTN Nigeria

Feb 2025 - Jun 2026 (1 year 4 months)

Resolved 50+ customer inquiries weekly via phone, chat, and email, maintaining a 95%+ customer satisfaction rate while meeting strict response-time and resolution SLAs. Processed account and subscription changes for 30+ customers weekly with high accuracy, handling sensitive customer data in line with company security standards.