Open to opportunities

Olamide Yusuf

@olamideyusuf

Customer support specialist with 5 years’ experience turning inquiries into loyal clients and measurable revenue growth.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own client relationships end-to-end, drive high CSAT, convert leads, and improve workflows with data—using consultative support across email, chat, and phone while collaborating with teams.

I’m a customer success specialist with 5 years of progressive experience transforming inquiries into long-term client relationships and revenue growth. I’m known for consultative problem-solving—turning objections into opportunities—and for maintaining strong performance independently in a remote-first environment.

I’ve consistently delivered 95%+ customer satisfaction (CSAT) while converting 20% of monthly leads into paying clients, and I’ve resolved complex escalations within 48 hours with 97% first-contact resolution. I also improved admissions workflows (7 days to 3 days) and created knowledge-transfer documentation that helped junior team members raise conversion rates (8% to 16%).

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

OAA Study

Apr 2024 - Present (2 years 3 months)

Convert 20% of 30+ weekly inbound/outbound inquiries into active clients, exceeding the team average by 5+ percentage points. Manage 50+ active clients and maintain 95%+ CSAT across 1,000+ annual interactions while resolving complex escalations within 48 hours.

Customer Support Customer Relationship Management CSAT Complaint Resolution Consultative Selling Escalation Handling CRM Zendesk HubSpot Freshdesk Google Workspace Data Entry Active Listening Time Management Problem Solving

Customer Service Representative

OAA Study

Aug 2022 - Mar 2024 (1 year 7 months)

Conduct 20+ weekly consultation calls, using discovery questions to understand clients' educational goals, budget, timeline, and concerns. Handle difficult/angry clients and convert 60% of complaints into positive Google reviews while managing multiple cases with timely updates.

Customer Support Customer Relationship Management Complaint Resolution Consultative Selling Discovery Active Listening Time Management Problem Solving CRM Zendesk Google Workspace

Client Support Officer

OAA Study

Aug 2021 - Jul 2022 (11 months)

Provide frontline support to 200+ clients monthly across technical, billing, and enrollment inquiries. Participate in customer feedback sessions and represent frontline client perspective to management while managing multiple cases with timely guidance.

Customer Support Complaint Resolution Customer Relationship Management Data Entry Active Listening Time Management Problem Solving CRM