KUKent GJ User
@kentgjuser
Experienced customer service representative with a focus on customer satisfaction.
ZimbabweWhat I'm looking for
I am an experienced customer service representative with nearly 7 years in the industry, dedicated to ensuring customer satisfaction and retention. My journey has equipped me with exceptional communication skills, allowing me to effectively resolve customer concerns and build lasting relationships. I thrive in environments that challenge me to meet deadlines and exceed expectations.
Throughout my career, I have worked with various organizations, including SixEleven Global Services and VXI Global Holdings, where I honed my skills in customer support and technical assistance. My role as a Subject Matter Expert has further enhanced my ability to lead and coach teams, ensuring that we deliver exceptional service consistently. I am passionate about utilizing my managerial skills to contribute to an organization that values customer service excellence.
Experience
Work history, roles, and key accomplishments
DirecTV Stream (Billing & Technical Support)
Sutherland Global Services
Nov 2023 - Present (1 year 7 months)
Assisted customers with problems regarding Gemini Air devices for smart TVs, exhausting all troubleshooting steps to resolve concerns. Handled billing inquiries, subscriptions, and shipment status for DirecTV Stream customers.
Subject Matter Expert / Team Leader Trainee
Concentrix Davao Finance Center
Aug 2021 - Oct 2023 (2 years 2 months)
Assisted agents with problems in moderating content on social media platforms like Facebook & Instagram, handling all types of offensive or objectionable content. Provided exceptional service, demonstrated flexibility with tasks, and effectively resolved issues. Conducted one-on-one coaching with agents to ensure goal achievement.
AT&T ISM / Sales Chat/ Voice Customer Service Representative
VXI Global Holdings BV
Aug 2019 - Apr 2021 (1 year 8 months)
Dedicated customer service representative proficient in assisting customers with billing inquiries, subscription management, and product information. Skilled in providing exceptional service and resolving customer issues effectively.
Customer Service Representative
SixEleven Global Services
Mar 2017 - Jul 2019 (2 years 4 months)
Dedicated Customer Service Representative with a strong focus on customer retention. Specialized in offering loyalty discounts to customers considering disconnecting subscriptions, effectively resolving concerns and ensuring continued satisfaction. Also experienced as a 3rd party insurance broker, providing valuable insurance solutions to clients.
Education
Degrees, certifications, and relevant coursework
Davao Doctors College
Bachelor of Science, Hospitality and Management
Studied Hospitality and Management at Davao Doctors College. Gained foundational knowledge and skills relevant to the hospitality industry.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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