Brittany Voltz

Schedule and coordinate appointments, collect and update patient demographic and insurance information, and de-escalate struggling patients. Coordinate administrative services for patients and families and run patient queries to obtain reports for clinic no shows and high risk mental health patients.

Facilitate on-site CPR training, maintain student information, and promote student and community engagement.

Facilitated live training such as CPR, Culture and Diversity, and Conflict De-escalation. Created and recorded training material, maintained staff training records, and uploaded employees into the training system.

Assisted clients in enrolling in Medicaid, checked identity and eligibility, and accurately entered payer information into the electronic health record. Scheduled clients for individual therapy with clinicians.

Requested and evaluated medical documents for billing claims, explained billing processes to patients, and empathetically evaluated denied claims. Resolved escalated calls from the call center and educated employees on how to avoid escalation.

De-escalated potential conflicts among residents, monitored client activities and daily routines, and accurately documented all activities and client behavior. Calmly intervened in high stress situations to ensure safety.

Ensured the safety of each student in and out of the school environment, substituted at either school location as needed, and communicated efficiently with students, parents, and coworkers. Actively engaged students in the learning experience.

Greeted and seated guests, took to-go orders, expedited and ran food, and cleaned the entrance and hostess area. Supported servers as needed.

Pursuing a Master of Science in Counseling and Human Services.

Earned a Bachelor of Arts in History from Carthage College.