Open to opportunities

Alexis Mcgraw

@alexismcgraw

Message

Healthcare call center and medical billing professional delivering HIPAA-compliant service and accurate data.

United States

Message

What I'm looking for

I’m looking for a HIPAA-focused healthcare team where I can use EPIC/CUBS and strong customer service to handle calls, verify insurance, document accurately, and support smooth patient access and billing processes.

I’m a customer service oriented professional with cross-functional call center and healthcare industry experience in medical administrative, medical billing, and patient care capacities. I’m comfortable managing day-to-day activities, coordinating workflows, and maintaining accurate data so details aren’t overlooked.

In my current role, I answer inbound phone calls, place outbound calls, review account and insurance information, and provide technical assistance. I document inquiries and follow up on items in a timely manner while using multiple systems—including CUBS and EPIC—to process payments and support pharmacies and medical offices.

Earlier, I worked as a Medical Biller handling inbound and outbound calls, posting charges and payments, verifying insurance eligibility, and preparing and submitting claims. I also processed denials and appeals and handled collections for outstanding balances, applying strong medical terminology, insurance billing procedures, and HIPAA compliance.

I bring additional healthcare operations experience from my Medical Secretary role and home health aide work, including scheduling appointments, entering and updating patient information, and safeguarding patient privacy. I’m also CPR, First Aid, and AED certified (American Red Cross) and OSHA certified, and I use Microsoft Office tools (Word, Excel, PowerPoint, Outlook) to stay organized and efficient.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Credit Management Company

Apr 2025 - Present (1 year 5 months)

Answered inbound calls and handled account and insurance inquiries, providing technical assistance. Processed payments and documented inquiries using CUBS and EPIC, coordinating follow-up with pharmacies and medical offices.

Customer Service Inbound Calls Insurance Verification Account Research Payment Processing Pharmacy Coordination Data Entry Epic CUBS

Medical Secretary

Axion

Mar 2024 - Mar 2025 (1 year)

Handled inbound phone calls, scheduled appointments, and gathered documents while providing technical support. Entered data in a data management system and organized files while following security and confidentiality requirements.

Appointment Scheduling Inbound Calls Documents Data Entry Data Management Systems File Organization Confidentiality

Medical Biller

Cobalt Benefits Group

Feb 2021 - Jun 2024 (3 years 4 months)

Managed inbound and outbound communications with providers and members while performing insurance billing tasks. Posted charges and payments, verified insurance eligibility, submitted claims, handled denials and appeals, and managed collections for outstanding balances.

Medical Billing Insurance Claims Insurance Eligibility Verification Denials And Appeals Collections Phone Support Insurance Billing Medical Terminology

Home Health Aide

AmeriBen Assisted Living Facility

Feb 2021 - Feb 2022 (1 year)

Provided in-home personal care and assisted with activities of daily living while maintaining a safe and healthy environment. Documented services and patient condition changes, supported hygiene and feeding needs, and protected patient privacy.

Personal Care Feeding Assistance Errands

Volunteer

Mount Bouton Baptist Church

Volunteer at Mount Bouton Baptist Church.

Volunteer

Community Group

Volunteer for Community Group holiday parades.

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Associate of Science, Healthcare Management

Activities and societies: Studied human resource management, accounting and payroll, insurance billing and claim processes, appointment scheduling, and management/security of electronic medical and health records using simulation EHR software; included customer service, leadership, medical administrative procedures, and HIPAA compliance.

Earned an Associate of Science degree in Healthcare Management, covering business operations, healthcare administration, HIPAA compliance, and electronic health records management.