Open to opportunities

Jamonica Strickland

@jamonicastrickland

Message

Customer support trainer with hands-on customer service experience and HIPAA-focused operations.

United States

Message

What I'm looking for

I’m looking to grow in a customer support/operations role where I can train teams, resolve issues quickly, and bring a positive, determined attitude—leveraging HIPAA and insurance verification experience to improve service.

I’m a customer support-focused Trainer who helps CSR reps resolve customer issues and supports smooth onboarding. At Senture, I take phone calls when needed, conduct classes in WEBEX, and move new hires into nesting.

Before training, I built strong front-desk and patient support experience as a Receptionist at Family Health Center. I check patients in and out, verify insurance through Medicaid/Medicare websites, answer the phone, and work to resolve issues.

I also bring healthcare operations experience from roles including Housekeeper at South Central Regional Medical Center and Direct Care Worker at Ellisville State School, where I multi-tasked, supported clients, and handled day-to-day responsibilities with patience and attention to detail. I’m a hardworker—always willing to learn, positive, and determined with great energy.

Experience

Work history, roles, and key accomplishments

Current

Work Experience Trainer

Current

Senture

Apr 2021 - Present (5 years 1 month)

Supported CSR representatives with customer issues by taking phone calls when needed. Trained new CSRs via Webex, and progressed new hires into nesting.

Customer Support CSR Training Webex Phone Support Conflict Resolution Scheduling

Receptionist

Family Health Center

Sep 2020 - Apr 2021 (7 months)

Checked patients in and out while verifying insurance through Medicaid/Medicare websites. Answered phones and worked to resolve patient issues.

Insurance Verification Medicaid Medicare Patient Intake Customer Service HIPAA Administrative Support

Housekeeper

South Central Regional Medical Center

Feb 2018 - Sep 2020 (2 years 7 months)

Cleaned and maintained hospital areas through multitasking in a fast-paced environment. Engaged with patients and family members while providing professional, respectful service.

Residential Cleaning Hospital Experience Laundry Time Management Multitasking Customer Service Attention To Detail

Customer Service Representative

General Dynamics Information Technology

Aug 2016 - Feb 2018 (1 year 6 months)

Signed consumers up with medical insurance and handled plan issues. Provided customer support by assisting with coverage questions and related requests.

Customer Service Insurance Verification Order Entry Customer Support Conflict Management Typing