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Brittany Phillips

@brittanyphillips

Operations professional focused on process improvement, data accuracy, and workflow optimization in remote, cross-functional environments.

India

Message

What I'm looking for

I’m looking for a remote role focused on operations, data integrity, process improvement, and systems optimization. I enjoy identifying inefficiencies, building structured workflows, and supporting teams through clear documentation and data-driven insights. I thrive in environments where I can contribute to making operations more efficient, scalable, and reliable.

I’m an operations-focused professional with a background in healthcare and business operations, specializing in improving workflows, maintaining data integrity, and supporting scalable internal systems.

In my recent roles, I’ve worked across HR, operations, and compliance teams to standardize processes, reduce errors, and improve visibility across day-to-day operations. I’ve built and maintained documentation systems, supported HRIS data accuracy, and helped streamline onboarding, reporting, and operational tracking processes.

I’m particularly interested in roles where I can contribute to process improvement, documentation, and operational efficiency. I enjoy working behind the scenes to identify gaps, simplify workflows, and create systems that make teams more effective and reduce friction in day-to-day work.

I’m comfortable working cross-functionally with operations, HR, and technical teams, and I thrive in remote environments where clear communication, organization, and ownership are key. I’m always looking for opportunities to grow into more systems-focused and analytical roles while continuing to build strong operational foundations.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Specialist

Current

Self Employed

Oct 2024 - Present (1 year 6 months)

Standardized HRIS workflows across BambooHR and Zoho People, improving data accuracy and establishing a single source of truth (about 20% error reduction). Redesign onboarding-to-offboarding workflows and built operational trackers to reduce processing friction (~30%) and rework (~25%).

BambooHR Zoho Notion Google Drive Process Standardization Workflow Design

Operations Analyst

FirstSource Solutions

Jul 2022 - Oct 2024 (2 years 3 months)

Maintained 98%+ accuracy in high-volume, compliance-driven workflows through audits, validation checks, and structured documentation. Reduced workflow rework (~15%) by redesigning handoffs, and standardized SOPs to improve training consistency and audit preparedness.

Compliance Audits Process Optimization Workflow Design Data Validation Training Consistency

Claims Analyst

FirstSource Solutions

Jul 2021 - Jul 2022 (1 year)

Oversaw high-volume Medicare and Medicaid claims adjudication, ensuring compliance with payer guidelines, regulatory standards, and client SLAs while maintaining 98%+ accuracy. Conducted policy investigations and applied ICD-10, CPT, and HCPCS coding expertise to improve claim correctness and reduce processing errors.

Process Improvement Policy Investigation Claims Auditing Medicare claims adjudication Medicaid claims adjudication ICD 10 CPT HCPCS Eligibility and coverage validation Compliance with payer guidelines

Technical Support Advisor

Kelly

Aug 2020 - Jul 2021 (11 months)

Provided front-line technical and operational support by troubleshooting complex data discrepancies across multiple systems. Maintained data integrity, documented technical issues in business terms, and consistently exceeded performance metrics for accuracy, response time, and client satisfaction.

client support Technical Support Data Troubleshooting Data Integrity Data Reconciliation Documentation Root Cause Analysis Data Entry

Operations Coordinator

Jenkins and Wynne

Mar 2019 - Aug 2020 (1 year 5 months)

Coordinated day-to-day dealership operations by partnering across departments to ensure timely processing of documentation and customer transactions. Managed a support team for vehicle inventory updates and title processing, and built Excel tracking systems to monitor sales, payments, and logistics performance.

Training Inventory updates Excel reporting Operations Coordination Documentation Processing Title Processing Team Coordination Vendor Communication Customer Transactions

Inventory Analytics Manager

CrossVend Vending, LLC

Jun 2017 - May 2019 (1 year 11 months)

Developed and managed an inventory tracking system to identify discrepancies and ensure product accuracy. Supervised an operations team for restocking, maintenance, and route accuracy, using data-driven analysis to streamline delivery routes and improve operational efficiency.

inventory tracking Inventory Management Data Driven Analysis Route Optimization Restocking Systems Operations Supervision Physical Inventory Waste Reduction