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Brittany Otterson

@brittanyotterson

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Dynamic business operations leader with expertise in project management.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in project management and client relations to drive operational success.

I am a dynamic business operations leader with proven expertise in project management, client relations, and process optimization. My experience spans various roles where I have successfully cultivated B2B relationships, managed projects from inception to completion, and developed impactful sales training programs. Bilingual in English and Spanish, I excel in cross-functional team leadership and CRM integration, ensuring that all stakeholders are aligned and informed throughout the project lifecycle.

In my current role as Business Operations & Client Relations Manager at Infinite Home Solutions, I oversee the onboarding of new clients and manage a team of virtual assistants to support sales readiness. Previously, as the Director of Supply Chain & Operations at Flash Roofing Inc, I directed supply chain and project management teams, automating workflows and improving departmental efficiency. My commitment to excellence and continuous improvement drives me to streamline processes and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Client Relations Manager

Current

Infinite Home Solutions

Dec 2024 - Present (6 months)

Cultivated B2B relationships and onboarded new clients. Managed projects from approval through completion, and developed and implemented sales training programs and SOPs. Oversaw virtual assistants and supported sales team readiness, coordinating with subcontractors and suppliers for product training.

Relationship Management Onboarding Project Management Sales Training SOP Development CRM Software Virtual Assistant Product Training

Director of Supply Chain & Operations

Flash Roofing Inc

May 2022 - Dec 2024 (2 years 7 months)

Directed supply chain, project management, and accounts teams, automating workflows using Monday.com. Scheduled inspections, submitted permits, and ensured regulatory compliance. Led a team of 5, managing hiring, onboarding, and partner communications, which improved departmental efficiency and transparency.

Supply Chain Management Project Management Workflow Automation Regulatory Compliance Team Leadership Hiring Onboarding Transparency Enhancement

Administrative Assistant

Otteson & Associates LLC

Mar 2012 - Jan 2020 (7 years 10 months)

Managed accounts, taxes, and daily operations for the firm. Recruited staff and coordinated schedules, while also handling travel planning and general business administration.

Account Management Tax Preparation Recruitment Scheduling Business Administration Office Management Data Entry

Education

Degrees, certifications, and relevant coursework

Utah Valley University

Bachelor of Arts, Political Science

Grade: 3.35

Activities and societies: Political Science Club, Model UN, Alpha Xi Delta (Activities Coordinator)

Focused on Asian, South/Central American, and Middle Eastern Studies. Maintained a GPA of 3.35 while actively participating in various clubs and organizations.