Open to opportunities

Rachel Lemke

@rachellemke

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Results-driven business professional with expertise in operations management.

United States

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What I'm looking for

I am looking for a dynamic role that values collaboration, innovation, and growth opportunities.

I am a results-driven business professional with extensive experience in operations management, client relations, and strategic leadership across diverse industries. My career has been marked by a proven ability to streamline processes, drive customer satisfaction, and lead high-performing teams. I thrive on leveraging technology to foster collaboration and execute complex projects that align with organizational goals.

Currently, I serve as the Managing Partner at Splash Haven Pools, where I oversee all aspects of the business, from strategic planning to customer service. My initiatives have led to increased lead generation and enhanced brand visibility. Previously, I held roles at ITS Logistics and AmeriPac, where I successfully managed large teams and implemented innovative solutions that significantly improved operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Managing Partner

Current

Splash Haven Pools, LLC

Jan 2025 - Present (4 months)

Oversee all aspects of the business, including strategic planning, operations, sales, marketing, finance, and customer service. Implemented project management systems and spearheaded marketing initiatives, resulting in increased lead generation and brand visibility.

Operations Management Strategic Planning Project Management Marketing Strategy Customer Service Team Leadership Process Improvement

Client Experience Manager

ITS Logistics

May 2024 - Jan 2025 (8 months)

Executed leadership goals to deliver outstanding client service, directed department activities, and resolved customer complaints effectively, achieving improvement in customer satisfaction scores.

Client Relationship Management Team Leadership Process Improvement Customer Service SOP Development

Senior Fulfillment Account Manager / Operations Manager

AmeriPac, INC

Dec 2020 - May 2024 (3 years 5 months)

Managed a warehouse staff of 90+ employees, overseeing daily operations and project-managed a $300K building renovation. Established SOPs and recognized for high employee retention rates.

Operations Management Team Leadership Project Management SOP Development Budget Management Client Relationship Management

Account Manager

Coca Cola Southwest Beverages (CCSWB)

Dec 2020 - Jan 2022 (1 year 1 month)

Handled day-to-day operations of the CCSWB account, helping to grow annual sales revenue from $1M to over $5M. Managed a 30-person pick team and maintained high accuracy rates.

Account Management Operations Management Inventory Management Vendor Relations Team Leadership Process Improvement

Account Manager / Inside Sales / Office Administrator

L&W Supply

May 2018 - Dec 2020 (2 years 7 months)

Assisted in developing branch sales strategies for a high-volume branch, managed customer accounts, and coordinated order processing to ensure efficiency and customer satisfaction.

Sales Strategy Customer Service Order Processing Vendor Management Team Leadership Employee Onboarding Negotiation

Paralegal / Office Manager

Law Offices of Kirsten Iverson, PLLC

Sep 2014 - Mar 2018 (3 years 6 months)

Provided legal and administrative support, trained staff, conducted case research, and managed client communications and billing. Assisted in marketing programs to acquire new clients.

Legal Support Client Communication Staff Training Financial Management Marketing