India Pacheco

Consistently met and exceeded sales targets through effective prospecting and relationship building. Developed a strong network of clients through exceptional customer service and follow-up, while conducting needs assessments for suitable insurance products.

Assisted in developing Google AI to enhance product functionality. Collaborated with cross-functional teams to deliver high-quality AI solutions and conducted research on emerging AI technologies.

Streamlined the customer service process, resulting in a 20% increase in efficiency. Led efforts to enhance customer retention rates by 30% and collaborated with various internal departments to ensure customer satisfaction.

Managed the lifecycle of provider enrollment, leading to a 25% reduction in enrollment backlogs. Oversaw processing of enrollments with Medicare and Medicaid, ensuring timely responses to inquiries.

Coordinated medical service appointments and verified patients' eligibility with insurance providers. Maintained high customer satisfaction ratings through quality control and efficient scheduling.

Maintained inventory control systems, leading to a 15% reduction in discrepancies. Managed daily retail operations and ensured compliance with regulations.

Acquired and managed essential supplies impacting 30,000 customers. Supervised procurement and distribution processes, ensuring compliance with regulations.

Managed medical logistics for a trauma center, overseeing a significant inventory of medical supplies. Increased mission effectiveness and ensured quality control of assets.

Pursuing an Associate in Science (AS) in Logistics Management, focusing on the principles of logistics and supply chain management.

Bachelor's in Business Administration, emphasizing business principles and management strategies.