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Brittany Fenix

@brittanyfenix

Business virtual assistant at White Label Ad Factory, creating automations and workflows and improving SOPs for client operations.

Philippines

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At White Label Ad Factory, I handled client and agency communication, created invoices and orders, and addressed billing concerns. I also created automations and workflows, made minor changes to Facebook ads and landing pages, and built or improved SOPs.

I supported creative work in Canva or Photoshop when staff were away, including video creative assets for Facebook ads. Earlier, I supported customers with technical issues, travel arrangements, billing questions, and product inquiries at Teleperformance, SYKES, Acquire Asia, and IQOR.

Experience

Work history, roles, and key accomplishments

Admin Assistant/Operations Manager

White Label Ad Factory

Oct 2021 - Dec 2024 (3 years 2 months)

Communicated with clients/agencies via Slack/Zoom/Order System, created invoices/orders, and addressed billing concerns. Attended client meetings, created automations/workflows, made minor changes to Facebook ads/landing pages, and built or improved SOPs.

Client Communication Slack Zoom Order Management Invoicing Billing Automation Workflow Creation Facebook Ads Landing Pages SOP Development Canva Photoshop Video Creation Team Management

Senior Technical Support

IQOR

Oct 2020 - Aug 2021 (10 months)

Assisted with internet and phone issues, scheduling technician appointments, resolving billing inquiries and disputes, answering product inquiries, and increasing sales through inbound and outbound calls and emails.

Technical Support Customer Support Billing Resolution Sales Inbound Calls Outbound Calls Email Support

Technical Support Representative

Acquire Asia

Aug 2018 - May 2019 (9 months)

Assisted customers with internet, phone, and TV issues through inbound and outbound calls and emails, as well as scheduling technician appointments.

Customer Support Technical Support Inbound Calls Outbound Calls Email Support Troubleshooting

CX Support Representative

SYKES

Jul 2017 - Mar 2018 (8 months)

Assisted customers with travel arrangements such as hotel reservations, car rentals, and flights. Modified existing itineraries for customers.

Customer Service Travel Booking Hotel Reservations Car Rental Flight Booking Itinerary Management

Technical Support Representative

Teleperformance

Dec 2014 - May 2017 (2 years 5 months)

Assisted customers with internet, phone, and TV issues through inbound and outbound calls and emails. Helped reset email passwords, set up McAfee anti-virus, and schedule technician appointments.

Customer Support Technical Support Inbound Calls Outbound Calls Email Support McAfee Troubleshooting