At Alorica, I document details and resolutions for 100+ customer calls daily, maintain 200+ Salesforce records weekly, and resolve approximately 95% of inquiries on the first call.
I've supported customer operations across insurance, technical support, and records management at Glow Touch LLC and UnitedHealthcare. I handled 50+ daily phone, electronic, and written inquiries, documented customer encounters in Salesforce, and provided eligibility, benefits, claims, and website troubleshooting support.
At Task Us, I reviewed 500+ user-generated posts, comments, and videos weekly, applied content policies, flagged harmful content, and escalated critical issues. I also contributed to new-hire training by sharing moderation processes and policies.
My background also includes production quality inspections at Caterpillar Plant, where I recorded production information, inspected parts and materials, and collaborated on strategies to improve assembly efficiency. I bring accuracy, documentation discipline, confidentiality, and clear customer communication to high-volume operations.
