Britaney Florance

Managed complex patient billing activities for diagnostic and laboratory services, ensuring accurate account review and timely resolution of billing discrepancies. Served as a subject matter expert for patient billing processes and resolved escalated patient account issues.

Conducted outbound calls to collect survey data, ensuring efficient entry into software systems. Engaged with respondents professionally to encourage participation and secure accurate data collection.

Provided effective support for billing and technical inquiries via inbound calls, employing troubleshooting techniques to resolve issues promptly. Utilized strong communication skills to manage a diverse range of technical challenges.

Provided friendly and efficient customer service in a fast-paced retail environment, operating cash register and POS systems accurately. Addressed customer inquiries and concerns effectively to ensure a positive shopping experience.

Delivered exceptional customer service by accurately processing orders and handling payments. Collaborated with colleagues to uphold cleanliness and organization, assisting in maintaining a welcoming environment.

Delivered meals promptly and accurately, ensuring high levels of customer satisfaction. Maintained a clean and organized workspace to support efficient operations and uphold quality standards.

Arranged patient transportation for medical appointments and assisted patients by addressing concerns with strong knowledge of healthcare protocols. Facilitated smooth communication through handling inbound calls.

Managed incoming customer inquiries, providing assistance with account-related and wagering questions for horse racing events. Ensured customer clarity and satisfaction through effective communication and problem-solving.

Handled incoming calls and emails from customers needing help with account access, service updates, and billing questions. Followed internal guidelines to walk customers through solutions or escalate when needed, entering detailed notes into the system.

Delivered technical support through chat, resolving user issues and addressing product inquiries. Troubleshot and resolved technical challenges, ensuring seamless user experiences and maintaining high service standards.

Assisted an average of 80 to 100 customers per shift, addressing issues with a popular tax service and ensuring regulatory compliance. Resolved complex customer inquiries efficiently, maintaining high satisfaction levels.

Handled a continuous flow of inbound calls to initiate and process insurance claims accurately. Ensured clear and precise communication with clients to facilitate a smooth claims process.

Provided timely and courteous service, attentively catering to individual dining preferences and special requests. Contributed to revenue growth by successfully upselling additional menu items.

Delivered exceptional customer service by effectively managing guest interactions and promptly addressing inquiries. Ensured a clean and organized environment in both dining and bar areas.

Delivered attentive and efficient table service, ensuring a positive dining experience. Resolved customer concerns promptly and effectively, maintaining high levels of satisfaction.

Managed customer service operations, effectively resolving complaints to ensure satisfaction and retention. Contributed to staff training and development, enhancing team performance and service quality.

Completed precollege diploma with a general studies focus.