Brionna Cookston

I am a dedicated customer service specialist and public-safety professional who consistently prioritizes ethical standards, trust and clear communication. I bring practical experience resolving escalated customer issues and supporting teams to meet business goals.

My background includes work as an armed security officer and dispatcher where I conducted foot and vehicle patrols, monitored access control, wrote detailed incident reports and responded to a broad range of emergency situations. I have participated in tactical and emergency-response training and provided escorts and support to law enforcement when required.

I have held roles across customer-facing and operational functions — from tax preparation and delivery driving to general labor and area management — which strengthened my client service, documentation and leadership skills. I routinely handle customer inquiries calmly, de-escalate conflicts and maintain accurate records to support operations and compliance.

I am committed to safety, reliability and teamwork, supported by certifications in emergency response, firearms and basic first response. I am ready to bring my mix of frontline customer service, security expertise and hands-on problem solving to a role that values dedication and steady, practical leadership.