Open to opportunities

Bright Saviour

@brightsaviour

Message

I resolve customer issues and improve service through empathetic, organized support.

Nigeria

Message

What I'm looking for

I'm looking to support parents and tutors in a Customer Success role, using empathetic communication, proactive follow-ups, CRM tools, and problem-solving to help customers get maximum value from digital platforms.

At Webedge Services, I managed customer inquiries across phone, email, and chat, delivering timely support and helping customers get the most value from digital platforms.

I used CRM and ticketing systems to log, track, and resolve issues within SLA, while documenting interactions and feedback to improve service quality. I also coordinated schedules and provided status updates to support smooth service delivery.

I de-escalated complaints with empathy and turned issues into positive outcomes. My background in Electronics and Computer Technology, alongside customer service and CRM training, supports my practical, detail-oriented approach.

I'm looking to bring strong parent communication, tutor coordination, onboarding, and problem-solving skills to a Customer Success role in education.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Webedge Services

Apr 2022 - Aug 2024 (2 years 4 months)

Managed customer inquiries via phone, email, and chat, ensuring timely responses. Used CRM/ticketing systems to log, track, and resolve customer issues within SLA.

CRM Ticketing Systems Customer Service Problem Solving Scheduling De escalation Documentation