Orngu Benjamin Akura
@akbenz
A dedicated customer support/success manager, very hardworking and reliable.
NigeriaWhat I'm looking for
I’m a motivated customer support/success enthusiast with entry-level experience, handling 20+ tickets daily and consistently achieving high satisfaction ratings. I’m quick to learn new tools, passionate about building strong client relationships, and skilled at simplifying technical issues for users. I’ve completed online certifications in Customer Success (HubSpot, Coursera), am fluent in English and Pidgin, and I’m eager to contribute to a dynamic team, grow my skills, and help improve customer satisfaction metrics. Reliable, hardworking, and always ready to go the extra mile.
Experience
Work history, roles, and key accomplishments
Customer Support Assistant
Patsilver Educational Support & Therapy Centre
Jan 2025 - Present (1 year)
Provided client-facing support via phone, WhatsApp, and email, scheduled appointments and managed confidential client records, and resolved complaints empathetically to improve client satisfaction.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science, Psychology
Completed a B.Sc. in Psychology emphasizing human behavior, emotional intelligence, and interpersonal problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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