Adekunle Peace
@adekunlepeace
Dedicated Customer Success Associate with extensive remote support experience.
NigeriaWhat I'm looking for
I am a dedicated Customer Success Associate with extensive experience in remote client relationship management and customer support. My career has been focused on ensuring customer satisfaction in a virtual environment, where I excel at handling inquiries, troubleshooting issues, and fostering positive relationships. I have a proven track record of increasing customer retention and driving business growth through proactive engagement.
In my current role at Amazon Web Services, I provide remote support to global clients, resolving product-related inquiries and technical issues. My previous experience at Shopify and HubSpot has equipped me with the skills to deliver exceptional customer experiences, manage CRM databases, and conduct training sessions to enhance platform usage. I pride myself on maintaining high customer satisfaction scores and collaborating effectively with cross-functional teams to optimize service delivery.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Amazon Web Services (AWS)
Jan 2023 - Present (2 years 5 months)
As a Customer Success Associate at AWS, I provide remote support to global clients, resolving product-related inquiries and technical issues. I assist customers with onboarding to AWS cloud services and collaborate with cross-functional teams to enhance customer experience and drive retention.
Customer Support Specialist
Shopify
Jan 2021 - Jan 2023 (2 years)
In my role as a Customer Support Specialist at Shopify, I delivered real-time chat and email support to e-commerce business owners worldwide. I assisted in troubleshooting payment and product listing issues and conducted customer training sessions to improve platform usage, maintaining a 95% customer satisfaction score.
Client Success Manager
HubSpot
Jan 2020 - Jan 2021 (1 year)
As a Client Success Manager at HubSpot, I managed a portfolio of international clients, ensuring high engagement and retention rates. I provided training on CRM software functionalities and resolved customer escalations by identifying pain points, increasing upselling opportunities by 20% through tailored product recommendations.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma, Microbiology
2017 - 2021
Completed a Higher National Diploma in Microbiology, focusing on advanced microbiological techniques and laboratory practices.
Lagos State Polytechnic
National Diploma, Science Laboratory Technology
2015 - 2017
Achieved a National Diploma in Science Laboratory Technology, gaining foundational knowledge in laboratory practices and scientific methods.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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