Daisha Cuevas

Developed and implemented engaging lesson plans for a diverse group of 150 students, focusing on fostering a positive learning environment and encouraging student participation. Launched a reading program that improved literacy rates by 25% among struggling students, which in turn boosted overall classroom performance and confidence.

Conducted comprehensive assessments and created individualized health care plans for clients based on their diagnoses and needs. Coordinated with community health providers and managed a team of caregivers to ensure high-quality care services.

Led a team of patient access representatives, overseeing scheduling, registration, and insurance verification processes for a 1753-bed facility. Analyzed data and produced reports on key performance indicators, identifying areas for improvement and implementing strategies to increase productivity and patient satisfaction.

Managed front desk operations, including greeting visitors, answering phones, and coordinating scheduling and appointments. Handled administrative tasks such as data entry, filing, and maintaining office supplies, while also recording and updating patient files in accordance with HIPAA regulations.

Spearheaded the implementation and execution of comprehensive quality assurance testing strategies to ensure product functionality and performance aligned with company standards. Monitored and evaluated high volume inbound/outbound calls and all communications between agent and client interactions.

Completed a Master's degree focusing on healthcare delivery. Gained expertise in optimizing healthcare systems and patient outcomes.

Obtained a Bachelor's degree in Biology Sciences. Developed a strong foundation in biological and ecological principles.