Brian OtindoBO
Open to opportunities

Brian Otindo

@brianotindo

Performance-oriented Executive Assistant with over 10 years' experience.

Kenya

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a performance-oriented Executive Assistant with over 10 years of experience in customer service, sales, administration, and executive support. My expertise lies in calendar management, inbox triage, travel coordination, and stakeholder communication. I am detail-driven and tech-savvy, with a proven ability to improve workflows and support executives in fast-paced environments.

In my current role at Nyakati Athena Nairobi Ltd, I have optimized a senior executive's dynamic calendar and directed high-volume inbox management. I also coordinate all aspects of travel, ensuring comprehensive itineraries while safeguarding sensitive information. My previous experience in sales and technical operations has equipped me with strong business development skills, enabling me to cultivate robust client relationships and exceed expectations consistently.

Throughout my career, I have demonstrated my ability to lead teams, train staff, and implement process improvements that enhance operational efficiency. I am passionate about leveraging my skills to contribute to organizational success and am always eager to take on new challenges.

Experience

Work history, roles, and key accomplishments

NL
Current

Executive Assistant

Nyakati Athena Nairobi Ltd

Jan 2025 - Present (5 months)

Optimized a senior executive's dynamic calendar, seamlessly scheduling meetings across multiple time zones to maximize productivity. Directed high-volume inbox management, ensuring critical communications were prioritized, expertly drafted, and promptly addressed. Coordinated all aspects of domestic and international travel, delivering precise and comprehensive itineraries.

NE

Sales and Technical Operations

Newage Safety Engineering

Aug 2023 - Jan 2025 (1 year 5 months)

Cultivated robust client relationships, identified new service opportunities, and managed accounts as a primary point of contact, consistently exceeding expectations. Provided expert advice on a full spectrum of fire safety equipment, systems, and procedures, collaborating with construction professionals for seamless integration. Orchestrated and delivered critical OSHA, First Aid, and Fire Marsha

MK

Credit Administration - Team Leader

Mogo Finance Kenya

Nov 2021 - Aug 2023 (1 year 9 months)

Supervised the dispatch team and support officers to ensure timely task execution and achievement of company targets. Coordinated number plate applications, inspection bookings, and logbook transfers for asset-financed clients as needed. Liaised with NTSA to expedite printing of number plates and logbooks, resolving TIMS-related issues affecting loan issuance and client services.

MK

Customer Service Agent

Mogo Finance Kenya

Jul 2021 - Nov 2021 (4 months)

Proactively ensured customer satisfaction with products, services, and features, acting as the frontline advocate for client needs. Managed follow-up processes to guarantee complete resolution of customer issues and enhance overall experience. Facilitated seamless communication between customers and internal teams, escalating emerging issues to management and relevant departments for swift action.

ML

Telesales Agent

Momentum Credit Ltd

Sep 2020 - May 2021 (8 months)

Drove business development by proactively engaging potential customers via phone to introduce loan products, address inquiries, and generate interest. Managed inbound customer calls efficiently, providing comprehensive information and resolving inquiries related to financial solutions. Spearheaded promotional campaigns through cold calling, community activations, and public engagement to enhance b

MC

Contract Manager

Man-Security Company

Nov 2018 - Jul 2019 (8 months)

Managed various contracts, ensuring compliance with terms and conditions. Liaised with clients and internal teams to facilitate smooth project execution and resolve contractual issues.

LC

Agency Sales Representative

Liberty Life Company

Jul 2013 - Nov 2014 (1 year 4 months)

Represented the company in sales activities, promoting life insurance products to potential clients. Achieved sales targets and built strong client relationships.

UE

Academic Writer

UvOCorp & EssayWriters.net

Nov 2009 - Nov 2010 (1 year)

Produced academic content for various subjects, adhering to strict deadlines and quality standards. Conducted thorough research and ensured originality of work.

Education

Degrees, certifications, and relevant coursework

CI

College Of Insurance

Certificate of Proficiency, Insurance

Obtained a Certificate of Proficiency in insurance from the College Of Insurance in 2014. This program provided foundational knowledge in insurance principles and practices.

GC

Graffins College

Advanced Diploma, Business Information Technology

Completed an Advanced Diploma in Business Information Technology at Graffins College from 2010 to 2013. The curriculum focused on the intersection of business and information technology.

CC

Computer Pride Training Center

Certificate, Computer Skills

Earned an I.C.D.L Certificate from Computer Pride Training Center between 2009 and 2010. This certification demonstrates proficiency in essential computer skills.

Tech stack

Software and tools used professionally

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