Brian Otindo

Optimized a senior executive's dynamic calendar, seamlessly scheduling meetings across multiple time zones to maximize productivity. Directed high-volume inbox management, ensuring critical communications were prioritized, expertly drafted, and promptly addressed. Coordinated all aspects of domestic and international travel, delivering precise and comprehensive itineraries.

Cultivated robust client relationships, identified new service opportunities, and managed accounts as a primary point of contact, consistently exceeding expectations. Provided expert advice on a full spectrum of fire safety equipment, systems, and procedures, collaborating with construction professionals for seamless integration. Orchestrated and delivered critical OSHA, First Aid, and Fire Marsha

Supervised the dispatch team and support officers to ensure timely task execution and achievement of company targets. Coordinated number plate applications, inspection bookings, and logbook transfers for asset-financed clients as needed. Liaised with NTSA to expedite printing of number plates and logbooks, resolving TIMS-related issues affecting loan issuance and client services.

Proactively ensured customer satisfaction with products, services, and features, acting as the frontline advocate for client needs. Managed follow-up processes to guarantee complete resolution of customer issues and enhance overall experience. Facilitated seamless communication between customers and internal teams, escalating emerging issues to management and relevant departments for swift action.

Drove business development by proactively engaging potential customers via phone to introduce loan products, address inquiries, and generate interest. Managed inbound customer calls efficiently, providing comprehensive information and resolving inquiries related to financial solutions. Spearheaded promotional campaigns through cold calling, community activations, and public engagement to enhance b

Led a team of census agents during the national census, ensuring accurate data collection and adherence to protocols. Managed team logistics and reported progress to supervisors.

Managed various contracts, ensuring compliance with terms and conditions. Liaised with clients and internal teams to facilitate smooth project execution and resolve contractual issues.

Managed front office operations, including greeting visitors, managing calls, and handling correspondence. Provided administrative support to staff and maintained office supplies.

Represented the company in sales activities, promoting life insurance products to potential clients. Achieved sales targets and built strong client relationships.

Assisted with various accounting tasks, including data entry, reconciliation, and report generation. Supported the finance department in daily operations.

Produced academic content for various subjects, adhering to strict deadlines and quality standards. Conducted thorough research and ensured originality of work.

Obtained a Certificate of Proficiency in insurance from the College Of Insurance in 2014. This program provided foundational knowledge in insurance principles and practices.

Completed an Advanced Diploma in Business Information Technology at Graffins College from 2010 to 2013. The curriculum focused on the intersection of business and information technology.

Earned an I.C.D.L Certificate from Computer Pride Training Center between 2009 and 2010. This certification demonstrates proficiency in essential computer skills.