Brian Otindo
@brianotindo
Performance-oriented Executive Assistant with over 10 years' experience.
What I'm looking for
I am a performance-oriented Executive Assistant with over 10 years of experience in customer service, sales, administration, and executive support. My expertise lies in calendar management, inbox triage, travel coordination, and stakeholder communication. I am detail-driven and tech-savvy, with a proven ability to improve workflows and support executives in fast-paced environments.
In my current role at Nyakati Athena Nairobi Ltd, I have optimized a senior executive's dynamic calendar and directed high-volume inbox management. I also coordinate all aspects of travel, ensuring comprehensive itineraries while safeguarding sensitive information. My previous experience in sales and technical operations has equipped me with strong business development skills, enabling me to cultivate robust client relationships and exceed expectations consistently.
Throughout my career, I have demonstrated my ability to lead teams, train staff, and implement process improvements that enhance operational efficiency. I am passionate about leveraging my skills to contribute to organizational success and am always eager to take on new challenges.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Nyakati Athena Nairobi Ltd
Jan 2025 - Present (5 months)
Optimized a senior executive's dynamic calendar, seamlessly scheduling meetings across multiple time zones to maximize productivity. Directed high-volume inbox management, ensuring critical communications were prioritized, expertly drafted, and promptly addressed. Coordinated all aspects of domestic and international travel, delivering precise and comprehensive itineraries.
Sales and Technical Operations
Newage Safety Engineering
Aug 2023 - Jan 2025 (1 year 5 months)
Cultivated robust client relationships, identified new service opportunities, and managed accounts as a primary point of contact, consistently exceeding expectations. Provided expert advice on a full spectrum of fire safety equipment, systems, and procedures, collaborating with construction professionals for seamless integration. Orchestrated and delivered critical OSHA, First Aid, and Fire Marsha
Credit Administration - Team Leader
Mogo Finance Kenya
Nov 2021 - Aug 2023 (1 year 9 months)
Supervised the dispatch team and support officers to ensure timely task execution and achievement of company targets. Coordinated number plate applications, inspection bookings, and logbook transfers for asset-financed clients as needed. Liaised with NTSA to expedite printing of number plates and logbooks, resolving TIMS-related issues affecting loan issuance and client services.
Customer Service Agent
Mogo Finance Kenya
Jul 2021 - Nov 2021 (4 months)
Proactively ensured customer satisfaction with products, services, and features, acting as the frontline advocate for client needs. Managed follow-up processes to guarantee complete resolution of customer issues and enhance overall experience. Facilitated seamless communication between customers and internal teams, escalating emerging issues to management and relevant departments for swift action.
Telesales Agent
Momentum Credit Ltd
Sep 2020 - May 2021 (8 months)
Drove business development by proactively engaging potential customers via phone to introduce loan products, address inquiries, and generate interest. Managed inbound customer calls efficiently, providing comprehensive information and resolving inquiries related to financial solutions. Spearheaded promotional campaigns through cold calling, community activations, and public engagement to enhance b
National Census Agent Team Lead
Kenya National Bureau of Statistics
Aug 2019 - Aug 2019 (0 months)
Led a team of census agents during the national census, ensuring accurate data collection and adherence to protocols. Managed team logistics and reported progress to supervisors.
Contract Manager
Man-Security Company
Nov 2018 - Jul 2019 (8 months)
Managed various contracts, ensuring compliance with terms and conditions. Liaised with clients and internal teams to facilitate smooth project execution and resolve contractual issues.
Front Office Administrator
Reubenite Company Ltd
Feb 2015 - Nov 2017 (2 years 9 months)
Managed front office operations, including greeting visitors, managing calls, and handling correspondence. Provided administrative support to staff and maintained office supplies.
Agency Sales Representative
Liberty Life Company
Jul 2013 - Nov 2014 (1 year 4 months)
Represented the company in sales activities, promoting life insurance products to potential clients. Achieved sales targets and built strong client relationships.
Junior Accounts Assistant
Auto Ancillaries Ltd
Jan 2011 - Feb 2013 (2 years 1 month)
Assisted with various accounting tasks, including data entry, reconciliation, and report generation. Supported the finance department in daily operations.
Academic Writer
UvOCorp & EssayWriters.net
Nov 2009 - Nov 2010 (1 year)
Produced academic content for various subjects, adhering to strict deadlines and quality standards. Conducted thorough research and ensured originality of work.
Education
Degrees, certifications, and relevant coursework
College Of Insurance
Certificate of Proficiency, Insurance
Obtained a Certificate of Proficiency in insurance from the College Of Insurance in 2014. This program provided foundational knowledge in insurance principles and practices.
Graffins College
Advanced Diploma, Business Information Technology
Completed an Advanced Diploma in Business Information Technology at Graffins College from 2010 to 2013. The curriculum focused on the intersection of business and information technology.
Computer Pride Training Center
Certificate, Computer Skills
Earned an I.C.D.L Certificate from Computer Pride Training Center between 2009 and 2010. This certification demonstrates proficiency in essential computer skills.
Availability
Location
Authorized to work in
Job categories
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