Looking for a job

BRIAN OMUNE

@brianomune

Message

I coordinate customer support and remote service operations with accurate, timely communication.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support or operations role where I can coordinate services, maintain accurate records, communicate clearly with stakeholders, and resolve issues using structured procedures and digital systems.

At Auscare International, I coordinate remote customer and service-support activities across community and disability-support operations. I manage service records, shift information, follow-ups, cancellations, and client communication using EntireHR, Nightingale, 3CX, Microsoft Teams, and Outlook.

I've also supported operations, procurement, logistics, reporting, and customer care across Corldori Enterprises, Herany Flora Ltd, and Horizon Contact Center. I bring structured problem-solving, careful record management, and clear communication when resolving service issues across teams and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Auscare International

Jan 2024 - Present (2 years 9 months)

Coordinate customer and service-support activities across community and disability-support operations in a remote environment. Monitor and update service records, shift information, attendance, handovers, and client-related notes using digital systems.

EntireHR Nightingale 3CX Microsoft Teams Outlook Customer Support Remote Operations Records Management Service Coordination Issue Resolution

Operations Officer

Corldori Enterprises

Jan 2021 - Jan 2022 (1 year)

Developed and implemented operational policies and procedures to support consistent business processes. Monitored performance information, identified improvement areas, and supported operational decision-making.

Operations Management Policy Development Performance Monitoring Budget Management Supplier Relationship Management Risk Management Cross functional Coordination

Administrator

Herany Flora Ltd

Sep 2020 - Dec 2020 (3 months)

Coordinated procurement activities with local and international suppliers and maintained supplier relationships. Monitored inventory and logistics activities while maintaining accurate procurement and financial records.

Procurement Supplier Management Inventory Management Logistics Market Research Contract Negotiation Budgeting Expense Tracking Data Analysis Reporting

Customer Care Representative

Horizon Contact Center

May 2020 - Aug 2020 (3 months)

Handled customer inquiries through phone, email, and chat while maintaining professional and clear communication. Resolved product and service issues and addressed complaints with empathy and sound judgment.

Customer Support Communication Skills Issue Resolution CRM Systems Order Processing Records Management