Open to opportunities

Habiba Hussein

@habibahussein

Message

Operations and customer support professional with 8+ years delivering email and CRM solutions.

Kenya

Message

What I'm looking for

I seek a role where I can apply email/CRM expertise and operations experience to improve service quality, collaborate with teams, and drive process improvements while supporting remote or international clients.

I am a dedicated operations and customer support professional with over eight years of experience across email-based support, CRM management, call centre environments, and administrative roles. I have supported remote international clients, managed SLA-driven casework in Zendesk, coordinated cross-functional teams to resolve escalations, and led process-improvement efforts informed by trend analysis.

I have supervised front-desk and patient-facing teams, managed operational workflows and documentation, and handled customer care for retail computer services. I bring strong communication, Microsoft Office, and team-collaboration skills, and I focus on maintaining service quality, accurate records, and efficient operational processes.

Experience

Work history, roles, and key accomplishments

Current

Operations Expert

Current

Teleperformance

Nov 2025 - Present (3 months)

Handle customer inquiries and service requests via email, manage cases in Zendesk to ensure SLA compliance, and coordinate with internal teams to resolve escalations while driving process improvements through trend analysis.

Email Support Zendesk CRM SLA Management Escalation Management Process Improvement Reporting Customer Service

Administrator

Miketech Computers

Jan 2025 - Nov 2025 (10 months)

Provided customer support for computer sales and repairs, scheduled technician appointments, managed customer records and payments, and supported inventory monitoring to ensure timely service delivery.

Customer Support Scheduling Payments Documentation CRM Microsoft Office technical coordination

Administrator / Customer Care Representative

Miketech Computers

Jan 2025 - Nov 2025 (10 months)

Provided customer support for sales, repairs, and maintenance; scheduled technician appointments, maintained customer and sales records, handled payments, and supported inventory monitoring to ensure timely service delivery.

Customer Support Appointments Records Management Billing Communication Microsoft Office Service Coordination

Customer Care Manager

Embu Children’s Hospital

Jan 2019 - Jan 2025 (6 years)

Supervised and coordinated a team of 13 across multiple reception areas, managed front desk operations and patient inquiries, and oversaw refund processes and support for clinics and outreach programs.

Team Leadership Patient Support Front Desk Operations Customer Experience Administrative Management

Receptionist / Insurance Clerk

St. Mary’s Mission Hospital

Jan 2016 - Dec 2018 (2 years 11 months)

Managed front desk operations and insurance documentation, liaised with insurance providers, and supported hospital administrative processes to maintain smooth patient flow.

Reception Provider Liaison Administrative Support Patient Intake Record keeping Communication