Brianne Tabora
@briannetabora
I resolve customer, e-commerce, and healthcare administration workflows accurately.
PhilippinesWhat I'm looking for
At Microsourcing Philippines Inc. supporting Bapcor, I handle customer and retail-store enquiries across calls, email, social media, eBay, orders, memberships, returns, and warranty concerns.
I investigate fraudulent transactions, coordinate refunds through payment gateways including Zip Pay, Braintree, PayPal, and Afterpay, and work with Australia Post and StarTrack to resolve delivery issues. I also escalate complex cases and help reprocess failed or stuck orders.
Previously, I prepared and reviewed product content, coordinated with suppliers for accurate specifications and images, and maintained organized records across systems. I’ve also supported high-volume customer service at IBEX and ran online-shop operations as the owner of Deáu Shop Online.
My medical office management training, HIPAA certification, medical billing coursework, and Lean Six Sigma Green Belt support careful documentation, process improvement, and healthcare-adjacent administration. I’m comfortable working with EHR/EMR platforms including Epic, Cerner, eClinicalWorks, Allscripts, and NextGen Healthcare.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Microsourcing Philippines Inc.
Sep 2024 - Present (2 years)
Handles inbound and outbound calls, supports orders, products, complaints, and membership inquiries, and investigates fraudulent transactions. Manages refunds across multiple payment gateways and coordinates with retail stores and shipping carriers.
Education
Degrees, certifications, and relevant coursework
Experts Technology Assessment & Training Center Inc.
National Certificate III, Events Management
2022 - 2022
Completed Events Management NC III certification.
Polytechnic University of the Philippines – QC
Diploma of Office Management Technology, Medical Office Management
2019 - 2022
Activities and societies: Director's Lister, 3rd Year Summer (Mar 2022)
Diploma of Office Management Technology with specialization in Medical Office Management. Core competencies include medical transcription, healthcare documentation, and business office systems.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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