Open to opportunities

Riley McDermott

@rileymcdermott

Message

Customer-focused security and retail professional skilled in team leadership and client relations.

United States

Message

What I'm looking for

I seek a role where I can apply leadership and client-relations strengths, contribute to operational improvements, and continue professional development in security or customer service.

I am a security and customer-service professional with hands-on experience leading teams, training staff, and delivering consistent client-focused service across retail and security environments.

I have successfully recruited, trained, and supervised security personnel, created performance metrics, and managed event logistics to improve coverage and safety while supporting large-scale operations.

I bring strong relationship-building, negotiation, and operational reporting skills, along with CRM and Microsoft Office proficiency, and I continuously pursue professional development in security, cybersecurity, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Dollar General

Apr 2025 - Present (6 months)

Provide friendly, efficient customer service and assist with product selection while processing transactions accurately to maintain company standards and improve customer satisfaction.

Customer Service Cash Handling Merchandising Inventory Management Microsoft Office CRM

Lead Security Officer

Lee's Security LLC

Jun 2024 - May 2025 (11 months)

Recruited, trained, and supervised security staff, doubling team size and improving site coverage while collaborating with management and law enforcement to resolve client concerns.

Team Leadership Staff Training Incident Response Access Control performance reporting

Security Officer I

Lee's Security LLC

Feb 2024 - May 2025 (1 year 3 months)

Delivered client-focused security services to enhance safety and reduce risk, assisted in staff training, and contributed to operational improvements across multiple sites.

Patrol Operations Access Control Client Relations

Level II Security Officer

Securitas Security Services USA, Inc.

Aug 2022 - Oct 2023 (1 year 2 months)

Managed logistics and event security for large-scale operations, enforced security procedures, and supervised access control to protect assets and ensure client satisfaction.

Logistics Coordination Access Control Incident Management Client Communication