Brian Muigai
@brianmuigai1
IT support professional at EDUPLUSAFRICA troubleshooting hardware, software, and network issues.
KenyaWhat I'm looking for
At EDUPLUSAFRICA, I handled IT support requests from employees and customers, documented hardware and software issues, and followed established escalation procedures. I also monitored systems and networks and set up user accounts.
At TATA CONSULTANCY SERVICES DE ESPANIA, I provided level 1 support for Oracle and SQL databases, documented system changes, and supported backups and recovery planning. I also worked as an Infrastructure Support Assistant, following up on technical issues.
Earlier, I assisted with network design and troubleshooting during my apprenticeship at SYSTECH LTD. I’m interested in using my hands-on experience with technical support, databases, and networks to help users resolve technology issues.
Experience
Work history, roles, and key accomplishments
IT Support Associate
Eduplus Africa
Feb 2022 - Mar 2022 (1 month)
Fielded incoming IT support requests from internal employees and external customers via telephone and email, ensuring timely resolution. Documented end-user information and hardware/software issues, monitored systems, set up user accounts, and maintained security protocols.
Infrastructure Support Assistant
Tata Consultancy Services De Espana
Mar 2020 - Aug 2020 (5 months)
Supported end-user operations and optimized team processes in preparation for work resumption post-COVID-19 restrictions, ensuring efficient documentation and follow-up on technical issues.
Database and Infrastructure Support Associate Intern
Tata Consultancy Services De Espana
Mar 2020 - Aug 2020 (5 months)
Provided level 1 support for Oracle and SQL databases, designing, creating, and maintaining database systems. Collaborated with managers to determine data needs, performed backups, tested and upgraded systems, and managed user access.
Card Business Intern
KCB Bank
Sep 2019 - Nov 2019 (2 months)
Managed credit card operations and provided support throughout the transaction lifecycle. Documented customer interactions, collaborated with sales agents and merchants to troubleshoot account issues, and assisted in refining business requirements.
Networking Apprenticeship
Systech Ltd
Jun 2013 - Jan 2014 (7 months)
Assisted in network design and implementation by documenting system configurations and troubleshooting network issues. Supported the establishment of a robust networking environment and reported on network operational status.
Education
Degrees, certifications, and relevant coursework
United States International University Africa
Bachelor of Science, Applied Computer Technology
2015 -
Pursuing a Bachelor of Science in Applied Computer Technology with coursework in Data Science, Blockchain Development, and IoT.
St. Joseph's Minor Seminary
Secondary Education
2009 - 2012
Grade: B+
Completed secondary education, achieving a B+ grade in the KCSE examination.
St. Paul Thomas Academy
Primary Education
2005 - 2008
Grade: 386 marks
Completed primary education, scoring 386 marks in the KCPE examination.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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