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Agatha Jerono

@agathajerono

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IT support professional at KENYA NATIONAL EXAMINATION COUNCIL who supported examination systems and digital platforms.

Kenya

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What I'm looking for

I’m eager to contribute my technical abilities and willingness to learn in an opportunity within an international and professional environment like Radisson Hotel Group.

At KENYA NATIONAL EXAMINATION COUNCIL, I provided technical support to staff and users, assisted with network troubleshooting, and supported examination systems and digital platforms.

At COMMISSION FOR UNIVERSITY EDUCATION, I assisted with computer systems, software applications, network infrastructure, and ERP-based reporting. I’m interested in IT support, networking, and digital systems that improve system efficiency and user experience.

Experience

Work history, roles, and key accomplishments

IT Intern

Kenya National Examination Council

Apr 2025 - Apr 2026 (1 year)

Provided technical support to staff and users, installed and configured hardware and software, and assisted in network administration and database management. Supported examination systems and digital platforms.

Technical Support Hardware installation Software Configuration Network Administration Database Management System Security System Upgrades Backup Software updates Website Maintenance IT Reporting Training Printer Maintenance

IT Industrial Attachment

Commission for University Education

Assisted in maintaining computer systems, software applications, and network infrastructure. Provided first-level technical support and supported data entry and report generation using ERP systems.

IT Support Troubleshooting ERP Data Entry Documentation Network Infrastructure System Monitoring Teamwork