Open to opportunities

Brian Morgan

@brianmorgan1

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Innovative technology leader specializing in collaboration and AI solutions.

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, allowing me to leverage my expertise in AI and Unified Communications while contributing to impactful projects.

With over 20 years of experience in Unified Communications and Collaboration Architecture, I am an innovative technology leader recognized for my ability to build strategic customer relationships and simplify complex systems. My expertise lies in driving technology adoption across public sector, enterprise, and service provider environments, where I have successfully led initiatives that align Cisco’s portfolio with evolving tech needs.

Throughout my career at Cisco Systems, I have directed sales strategies and designed mission-critical Collaboration systems for various clients, including major organizations like Apple and Amazon. My key achievements include deploying secure video communications during the Gulf War and overhauling Parkland Hospital's communication system, significantly improving operations and patient care. I am also passionate about knowledge sharing, having created onboarding content for global training programs and co-developed tools that streamline processes and enhance customer responsiveness.

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Experience

Work history, roles, and key accomplishments

Current

Collaboration / AI Solutions Engineer

Current

Cisco Systems, Inc

May 2005 - Present (20 years 6 months)

Lead Collaboration architecture across top global accounts, aligning Cisco’s portfolio to evolving tech needs in media, gaming, and cloud platforms. Directed sales strategy targeting public sector accounts and designed mission-critical Collaboration systems for government and education clients. Key achievements include deploying secure video communications during the Gulf War and overhauling Parkl

Unified Communications Collaboration Architecture Technical Enablement Stakeholder Engagement Network Architecture Process Improvement

Principal Network Architect

Paranet Solutions

Led network architecture and design initiatives, focusing on optimizing client network performance and reliability. Collaborated with cross-functional teams to deliver tailored solutions that met diverse client needs.

Network Architecture Technical Enablement Process Improvement Stakeholder Engagement

Director of Training / Senior Instructor

Mentor Technologies

Developed and delivered training programs for technical staff, focusing on enhancing skills in networking and collaboration technologies. Created curriculum and instructional materials to support learning objectives.

Curriculum Development Technical Training Public Speaking Technical Enablement

Director, Data Network Engineering

Allegiance Telecom

Oversaw data network engineering operations, ensuring the delivery of high-quality network solutions. Managed a team of engineers and collaborated with sales to align technical capabilities with customer requirements.

Network Engineering Team Leadership Technical Enablement Network Architecture

Product Support Supervisor

Peirson & Patterson

Supervised product support operations, ensuring customer satisfaction and timely resolution of product issues. Trained and mentored support staff to enhance service quality.

Product Support Customer Service Team Leadership Technical Support Mentoring

Network Critical Situation Specialist

IBM/Technology Service Solutions

Managed critical network situations, providing rapid response and resolution to ensure client network stability. Collaborated with technical teams to diagnose and troubleshoot complex issues.

Technical Support Stakeholder Engagement Process Improvement

Senior Instructor

Geotrain

Provided instruction in networking technologies, focusing on practical applications and hands-on training. Engaged students through interactive learning experiences and assessments.

Technical Training Curriculum Development Public Speaking Technical Enablement