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Richard Martorano

@richardmartorano

Senior unified communications engineer with 20 years of experience.

United States
Message

What I'm looking for

I am looking for a role that challenges me technically and allows for growth in a collaborative environment.

I am a seasoned Unified Communications Engineer with over 20 years of experience in designing and deploying large-scale voice, video, and collaboration systems. My journey has taken me through various roles, where I have honed my skills in enterprise telecommunications, cloud platforms, and data analysis. At the University of Washington, I have successfully integrated advanced communication solutions, enhancing operational efficiency and user experience.

Previously, I served as a Senior Collaborations & Productivity Engineer at T-Mobile, where I was the primary VoIP Subject Matter Expert for Microsoft Skype and Teams. I led the migration of over 60,000 users from Lync to Skype Online and transitioned the company from Avaya PBX to Cisco CUCM. My technical expertise has been instrumental in ensuring seamless communication across large organizations, and I take pride in my ability to solve complex problems and implement innovative solutions.

With a strong foundation in both technical and operational aspects of telecommunications, I am committed to driving success through collaboration and strategic planning. I am eager to leverage my extensive experience to contribute to a forward-thinking organization that values innovation and excellence in communication technologies.

Experience

Work history, roles, and key accomplishments

UW
Current

Unified Communications Engineer

University of Washington

Nov 2022 - Present (2 years 8 months)

Responsible for enterprise telecommunications systems, including unified communications and cloud telecommunications platforms. Experienced in data analysis, database programs, and various Microsoft and AWS tools. Involved in coding and API integration, as well as network monitoring and call center solutions.

T-

Senior Collaborations & Productivity Engineer

T-Mobile

Apr 2016 - Sep 2022 (6 years 5 months)

Served as the primary VoIP SME for Microsoft Skype and Teams. Managed all Enterprise Voice PBX gateways and collaboration tools within T-Mobile's network, overseeing the migration of over 60,000 users from Lync to Skype Online.

PC

Senior Telecommunication Engineer

Premera Blue Cross

Apr 2013 - Jan 2017 (3 years 9 months)

Architected and managed Avaya deployments, ensuring daily operations of a large call center. Provided technical expertise for enterprise VoIP systems and designed SIP solutions for remote workers.

Education

Degrees, certifications, and relevant coursework

LI

Lincoln Technical Institute

Computer Science

1986 -

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