Richard Martorano
@richardmartorano
Senior unified communications engineer with 20 years of experience.
What I'm looking for
I am a seasoned Unified Communications Engineer with over 20 years of experience in designing and deploying large-scale voice, video, and collaboration systems. My journey has taken me through various roles, where I have honed my skills in enterprise telecommunications, cloud platforms, and data analysis. At the University of Washington, I have successfully integrated advanced communication solutions, enhancing operational efficiency and user experience.
Previously, I served as a Senior Collaborations & Productivity Engineer at T-Mobile, where I was the primary VoIP Subject Matter Expert for Microsoft Skype and Teams. I led the migration of over 60,000 users from Lync to Skype Online and transitioned the company from Avaya PBX to Cisco CUCM. My technical expertise has been instrumental in ensuring seamless communication across large organizations, and I take pride in my ability to solve complex problems and implement innovative solutions.
With a strong foundation in both technical and operational aspects of telecommunications, I am committed to driving success through collaboration and strategic planning. I am eager to leverage my extensive experience to contribute to a forward-thinking organization that values innovation and excellence in communication technologies.
Experience
Work history, roles, and key accomplishments
Unified Communications Engineer
University of Washington
Nov 2022 - Present (2 years 8 months)
Responsible for enterprise telecommunications systems, including unified communications and cloud telecommunications platforms. Experienced in data analysis, database programs, and various Microsoft and AWS tools. Involved in coding and API integration, as well as network monitoring and call center solutions.
Senior Collaborations & Productivity Engineer
T-Mobile
Apr 2016 - Sep 2022 (6 years 5 months)
Served as the primary VoIP SME for Microsoft Skype and Teams. Managed all Enterprise Voice PBX gateways and collaboration tools within T-Mobile's network, overseeing the migration of over 60,000 users from Lync to Skype Online.
Senior Telecommunication Engineer
Premera Blue Cross
Apr 2013 - Jan 2017 (3 years 9 months)
Architected and managed Avaya deployments, ensuring daily operations of a large call center. Provided technical expertise for enterprise VoIP systems and designed SIP solutions for remote workers.
Senior Support Engineer
Microsoft
Feb 2011 - Apr 2013 (2 years 2 months)
Provided support for Unified Communications, focusing on Lync/OCS customer support and enterprise voice solutions. Responsible for resolving critical issues and interfacing with cloud services.
Senior Support & Tier III Network Engineer
AT&T Wireless
Feb 2006 - Jan 2008 (1 year 11 months)
Managed operational performance of voice and data networks, serving as a technical resource during major outages. Contributed to the integration of new technologies and maintained high service availability.
Education
Degrees, certifications, and relevant coursework
Lincoln Technical Institute
Computer Science
1986 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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