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As a Sr. VoIP / Collaboration Engineer Tier III, I provide Operations and Maintenance support for all VoIP components of the DHS network. Responsibilities include managing telephony applications, deploying patches, ensuring service continuity, and providing Tier 3 support for various Cisco UC applications.

In my role as Sr. Cisco Collaboration Engineer, I evaluated and implemented Cisco Unified Collaboration voice services, conducted upgrades, and provided troubleshooting for various Cisco UC applications. I also mentored junior team members and managed project timelines and costs.

As a Solutions Architect, I provided pre-sale support, developed Statements of Work, and oversaw project implementations. My role involved engaging with customers to understand their needs and delivering tailored Cisco solutions.

As a Cisco Unified Communications Engineer, I assisted in migrating and supporting Cisco UC systems. My responsibilities included deployment, troubleshooting, and administration of various Cisco UC applications.

In my role as a Cisco VoIP Engineer, I managed the planning and deployment of Cisco Unified Communications systems for the US Courts. Responsibilities included troubleshooting, administration, and project management.

As a VoIP Subject Matter Expert, I was responsible for designing and documenting Cisco UC systems to meet business needs. My role involved troubleshooting and ensuring compliance with technical standards.

As a Sr. Telecommunication Administrator, I coordinated corporate telecom operations, providing technical expertise and support for Cisco UC systems. Responsibilities included troubleshooting, project management, and ensuring operational efficiency.