Brian Kiarie

As a dedicated customer service worker, I focus on creating positive experiences and building strong relationships with clients. My good communication and problem-solving skills enable me to understand customer needs and provide effective solutions. I believe that great customer service means going beyond what is expected, and I am eager to use my skills to support a customer-focused environment.

During my tenure as a Customer Service Representative at Inrank, I engaged with an average of 20+ customers daily through various channels, ensuring prompt and friendly responses to inquiries. I successfully resolved 90% of customer issues on the first contact, significantly improving customer satisfaction ratings. My commitment to gathering and analyzing customer feedback led to the implementation of new processes that increased overall satisfaction by 25%.