Open to opportunities

Brianen ndlovu

@brianenndlovu

Message

Client Success and remote customer support professional driving retention through precise documentation.

South Africa

Message

What I'm looking for

I’m looking for a client-focused role where I can own onboarding and ongoing support, resolve issues end-to-end through strong CRM documentation, and improve retention with proactive problem solving, clear communication, and measurable KPI/SLA performance.

I’m a Client Success professional with a strong Client Manager (Logistics) background, delivering tailored support across remote customer service, client ETA relationship management, and onboarding support. I’m known for adaptability, clear communication, and a results-driven approach that prioritizes client satisfaction across client-facing channels.

In my roles, I manage and investigate support tickets and incidents, perform root-cause analysis, ensure accurate documentation, and coordinate seamless onboarding to final delivery. I also support KPI and weekly reporting, monitor client groups and inquiries, and escalate complex issues with the right Logistics Specialists and supervisory teams—while maintaining precise CRM records and compliance with SLA and quality expectations.

Experience

Work history, roles, and key accomplishments

Client Success Representative

Tax Goddess Business Services LLC

Oct 2024 - May 2025 (7 months)

Built and maintained client relationships from onboarding through final delivery, ensuring documentation accuracy, compliance, and secure handling of sensitive materials. Supported clients with tax and financial matters and coordinated with finance and operations to streamline workflows and reduce processing delays.

Client Onboarding Account Management CRM Management Compliance Documentation Client Meetings Tax Support

Remote Customer Service Representative

Evercomm

Sep 2022 - Oct 2024 (2 years 1 month)

Handled 80–150 customer calls per day, resolving 85% on first contact while maintaining a 95%+ satisfaction rate through clear communication and precise documentation. Served as a primary contact across phone, email, and web chat, resolving account issues, coordinating device replacements, and completing number-porting requests.

Inbound Customer Support Call Handling Account Updates Device Replacement Coordination Number Porting Customer Retention Documentation

Remote Recruiting Support

CFH Corp

Oct 2021 - Jul 2022 (9 months)

Supported remote recruiting by verifying candidates met Department of Motor Vehicle requirements for Class A drivers and prescreening applicants with valid licenses. Scheduled drug tests, prepared interview materials, and coordinated transfers of qualified drivers to truck carrier companies.

Prescreening Interviews DMV Requirement Verification Class A Driver Recruiting Interview Coordination Drug Test Scheduling

Customer Service Representative

Polycomp Led

Jul 2018 - Aug 2021 (3 years 1 month)

Handled customer inquiries via email and inbound/outbound calls, resolving issues through account verification and clear follow-ups. Processed orders and transactions while maintaining a customer service database, and worked with product teams to implement strategies that reduced customer complaints by 10%.

Customer Support Order Processing Verification Cross functional Coordination