Open to opportunities

Mziwandile Ndlovu

@mziwandilendlovu

Message

I am a Client Success Representative specializing in tax strategy and remote customer support.

South Africa

Message

What I'm looking for

I seek a collaborative, remote client-success role where I can improve onboarding, leverage CRM and AI tools, support sensitive tax/wealth matters, and drive client retention and process improvements.

I bring over five years of client-facing experience across tax strategy, telecoms, recruiting, and tech, delivering tailored onboarding and support that improves retention and satisfaction. I handled high-volume interactions, resolved a large share of issues on first contact, and drove measurable gains such as a 10% lift in retention and a 15% increase in new customer acquisition.

In my most recent role I supported sensitive tax and wealth-management matters with empathy and discretion while coordinating cross-functional teams and contributing to process improvements. I use CRMs (GoHighLevel, Odoo, ClickUp), AI tools (ChatGPT, Gemini) to draft SOPs and training content, host client-facing communications, and consistently prioritize client success and clear communication.

Experience

Work history, roles, and key accomplishments

Client Success Representative

Tax Goddess Business Services LLC

Oct 2024 - May 2025 (7 months)

Delivered end-to-end onboarding and client support for tax strategy and wealth management clients, managing sensitive financial matters with confidentiality and using ClickUp and AI tools to streamline SOPs.

Onboarding ClickUp CRM Tax Strategy Client Relationship Management

Client Success Representative

Paricus LLC

Sep 2022 - Oct 2024 (2 years 1 month)

Handled 80–150 calls daily, resolving 85% of issues on first contact and maintaining a 95%+ satisfaction rate; boosted customer retention by 10% and increased new customer acquisition via cross-sell by 15%.

Phone Support Customer Retention Freshdesk Slack MS Office Account Management Cross Selling SLA Management

Recruiter

CFH Corp Class A Recruiting

Oct 2021 - Jul 2022 (9 months)

Prescreened applicants, verified Class A licenses, coordinated drug tests and interviews, and transferred qualified drivers to carrier partners to streamline hiring pipelines.

Recruiting Interview Coordination Job Posting ATS Compliance Onboarding

Customer Service Representative

Polycomp Led

Jul 2018 - Aug 2021 (3 years 1 month)

Managed inbound and outbound calls and emails, processed orders, and collaborated with product teams to implement service changes that reduced customer complaints by 10%.

Outbound Calling Email Support Order Processing Data Entry CRM Verification)SLA Management Customer Feedback

Education

Degrees, certifications, and relevant coursework

University of South Africa

Certificate in Economic Management Sciences, Economic Management Sciences

Completed a Certificate in Economic Management Sciences at the University of South Africa in 2019, covering foundational economic and management concepts.