Brian Dennis
@briandennis
Infrastructure Analyst with experience in Agile environment
What I'm looking for
As a seasoned Infrastructure Analyst, I have honed my skills in Agile environments, product management, and technical project management. With a strong ability to multi-task and communicate effectively, I have successfully led teams and managed day-to-day responsibilities. My experience in break/fix support, voicemail support, and VoIP conversions has equipped me with the expertise to tackle complex infrastructure challenges.
Throughout my career, I have demonstrated proficiency in Microsoft Office and have a proven track record of delivering results in fast-paced environments. My leadership skills have been refined through my experience as a Team Lead, where I oversaw a team of four individuals and ensured seamless project execution.
I am a detail-oriented professional with a strong passion for technology and a drive to continuously improve processes and systems. I am excited to leverage my skills and experience to make a meaningful impact in a new role.
Experience
Work history, roles, and key accomplishments
Infrastructure Analyst Tier III
Communications Engineering Company
Aug 2015 - Nov 2021 (6 years 3 months)
Provided Tier 3 support for voice infrastructure, project and product management
Team Lead
Communications Engineering Company
Nov 2019 - Nov 2021 (2 years)
Overseeing 4 individuals of day to day responsibilities
AV Collaboration Specialist
Communications Engineering Company
Nov 2019 - Nov 2021 (2 years)
Managing Skype for Business endpoints, deploying Skype/Teams endpoints on a mass scale and supporting the devices
Infrastructure Analyst Tier III
Stefanini
Jul 2012 - Aug 2015 (3 years 1 month)
Break/fix support, voicemail support and VoIP conversions
VoIP Coordinator
Stefanini
Sep 2011 - Jul 2012 (10 months)
Phone and voicemail support for end users. Assisted with mass phone deployments
Support Technician/Resource
Stefanini
Jan 2008 - Oct 2010 (2 years 9 months)
Over the phone tier 1 support
Kitchen Help – Cashier – Courtesy Clerk
Hy-Vee
Jan 2002 - May 2007 (5 years 4 months)
Customer service, Cleaning, Catering
Intern
DCS Computer Services
May 2006 - Oct 2006 (5 months)
Hands on experience and knowledge to put towards future career
Education
Degrees, certifications, and relevant coursework
Brian hasn't added their education
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