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Jerome Boswell

@jeromeboswell

VoIP Systems Engineer III at Logicalis Inc., supporting Microsoft Teams Phone and Cisco UC systems through advanced troubleshooting.

United States

Message

At Logicalis Inc., I provided advanced support for Microsoft Teams Phone, Cisco Webex, and Cisco UCM Cloud. I troubleshot contact center and voice systems, documented incidents and changes in Service Now, and followed ITIL processes.

In my current VoIP and Information Technology Project Lead role, I coordinate customer implementations and remotely support unified communications for field offices. I maintained a 100% customer satisfaction rating by enforcing documentation standards and clear communication during service incidents.

Experience

Work history, roles, and key accomplishments

Current

VoIP and Information Technology Project Lead

Current

Logicalis Inc.

Feb 2018 - Present (8 years 8 months)

Leads multiple concurrent customer implementation projects, tracking risks, issues, and dependencies using Jira. Provides technical support and troubleshooting for cloud-hosted UC and telepresence solutions, maintaining high customer satisfaction.

Jira VoIP Unified Communications Webex Microsoft Teams VPN TCP IP Troubleshooting Project Management Customer Satisfaction

VoIP Systems Engineer III

Logicalis Inc.

Aug 2022 - Mar 2025 (2 years 7 months)

Provided advanced support for cloud-hosted UC and telepresence solutions, including Cisco Webex and Microsoft Teams Phone. Managed incident, problem, and change management processes following ITIL practices.

VoIP Unified Communications Webex Microsoft Teams ITIL ServiceNow Troubleshooting SIP H.323 MGCP Intune Azure Active Directory

Project Manager

Magna-Tech Electronics

Mar 2017 - Dec 2017 (9 months)

Managed multiple international and domestic projects, coordinating resources and ensuring timely completion. Oversaw Cisco, Crestron, and Planetarium installations with a record of zero failed projects.

Project Management Cisco Crestron Resource Allocation Budgeting RFP RFI CAD

Video IP Surveillance Project Lead

School Board of Broward County

Nov 2016 - Mar 2017 (4 months)

Served on the leadership team for new product development, testing compliance, and evaluation. Provided project analysis to the IT Security department to enhance implementation of new products and methods.

Project Management Product Development Compliance IT Security Incident Management

Regional Project Manager

J|Geiger Shading Technology

Nov 2015 - Sep 2016 (10 months)

Remotely managed project teams across multiple locations, coordinating resources and ensuring timely completion of concurrent projects. Conducted Cisco and Crestron equipment installations with zero failed projects.

Project Management Cisco Crestron Resource Allocation Vendor Management Cost Savings SOPs

Project Manager / IT Multimedia Engineer

Emory University

Jul 2012 - Nov 2015 (3 years 4 months)

Managed, monitored, designed, and troubleshot Cisco and Crestron integrated technology remotely. Deployed IP networking software updates and enhanced virtual platform technology for video streaming and videoconferencing.

Cisco Crestron VPN TCP IP Networking Video Conferencing Project Management Troubleshooting

Project Manager / VoIP System Tech

CDC

Oct 2005 - Jul 2012 (6 years 9 months)

Led the AV/IT global communication division, overseeing installation, operation, configuration, testing, and troubleshooting. Maintained zero failed live broadcasts and achieved 100% customer satisfaction.

VoIP VTC Unified Communications MCUs Video Conferencing Project Management Troubleshooting Vendor Management