Bre Wright

I am an experienced Remote Customer Service Representative with 9 years of expertise in delivering exceptional customer support. My career has been dedicated to managing high call volumes in remote environments, where I have honed my skills in problem-solving, data entry, and providing empathetic service to a diverse clientele. I pride myself on my ability to navigate multiple systems and resolve complex issues while maintaining a professional composure under pressure.

In my recent role at SMX, I successfully managed high call volumes, prioritized claimant needs, and utilized various software systems to enhance efficiency. My commitment to client satisfaction is evident in my ability to handle escalated calls and resolve issues effectively. At Beacon Mobility, I achieved and maintained call center performance metrics, ensuring that over 95% of calls were answered within two minutes. My proactive approach and strong communication skills have consistently contributed to improving service quality and operational efficiency.