Brenda Socop

I’m a customer enrollment and collections specialist with 20 years of experience helping clients move forward confidently. In my current role at Americor, I assist inbound transfer calls from Affiliate partners to enroll customers in the debt relief program, guide clients throughout their duration, and communicate through phone and email. I educate customers by knowing the products inside and out, while also acknowledging and resolving complaints.

Previously, as a Collections Representative at ValorVIP, I handled inbound and outbound contacts, used systems and technology for account management, and accurately documented and processed customer claims in the appropriate systems. Before that, as an SMS CSR at The CMI Group, I helped set up payment plans, document account issues, restore services, and manage upset customers with effective listening and multi-tasking. I also support faster customer response through live chat and have improved customer support response time by 21–30%.