At Delta Dental Insurance, I support members and employer groups with benefits, eligibility, provider inquiries, and claims. I handle 50–70+ member interactions daily and achieve 88–90% first-contact resolution.
I review provider contracts, fee schedules, and reimbursement structures, and address fee discrepancies and coverage determinations. I maintain 95–99% documentation accuracy while handling sensitive healthcare information.
Earlier, I managed automotive claims at State Farm® and account services and collections at AMO Recoveries Inc., Vital Recovery Services, LLC, and iQor. That work included claims investigation and negotiation, payment arrangements, and policy-compliant account resolution.
