avia terry
@aviaterry
I guide customers through complex insurance, benefits, and enrollment decisions by phone.
United StatesWhat I'm looking for
At Sedgwick, I engage claimants and policyholders daily to explain coverage, next steps, and program requirements, assess eligibility, and document each interaction accurately across multiple systems.
I've built more than 15 years of phone-based sales, service, and case-management experience at Kemper Insurance, Allstate, Wells Fargo, and American Express. I manage high-volume, quota-driven work, translate complex policy and regulatory information into plain language, resolve escalations, and guide people through unfamiliar processes with empathy.
I'm seeking to bring my enrollment, education, relationship-building, technical troubleshooting, and compliance-focused documentation experience to a Patient Enrollment Specialist role.
Experience
Work history, roles, and key accomplishments
Liability Claim Adjuster
Sedgwick
Jun 2021 - Present (5 years 2 months)
Engage claimants and policyholders by phone to explain coverage and next steps, assess eligibility, and maintain detailed case documentation. Negotiate outcomes and coordinate with vendors and internal teams to ensure timely resolution.
Licensed Claim Adjuster III
Kemper Insurance
May 2018 - May 2021 (3 years)
Managed a high-volume caseload of 40-80 active files, consistently meeting productivity benchmarks. Proactively contacted customers to explain policy details, reviewed documentation for eligibility, and assisted with training new hires.
Managed the full customer lifecycle by phone, from initial contact through resolution, while adhering to company policy and regulations. Maintained detailed case files and assisted with training new team members.
Proactively contacted customers to gather information and guide applicants through the loan decision process. Used technology platforms for data entry and troubleshooting, maintaining a 90% customer service rating.
Fielded high-volume inbound calls, resolving inquiries and exceeding quality benchmarks. Proactively offered additional products, coached team members, and handled escalated situations to resolution.
Education
Degrees, certifications, and relevant coursework
North Carolina A&T State University
Bachelor's Degree, General Studies
Bachelor's degree from North Carolina A&T State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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