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Brendan Rohan

@brendanrohan

Senior product and content designer focused on strategy-driven customer experiences.

United States
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What I'm looking for

I seek a role where I can lead cross-functional teams to turn strategic research into product and content experiences, with collaboration, impact, and growth.

I am a senior product and content designer with 15+ years creating strategy-led customer experiences for technology, financial, healthcare, and B2B companies. I translate research and data into memorable, personalized experiences, leading design for large-scale products and services across web, mobile, and conversational interfaces.

My work spans UX, content strategy, information architecture, and design systems—delivering journeys, blueprints, prototypes, and visual standards that balance user needs, business goals, and technical feasibility. I collaborate with cross-functional teams and present to stakeholders to drive measurable improvements in engagement and support experiences.

Experience

Work history, roles, and key accomplishments

Verizon logoVE

Senior Experience Designer

Verizon

Jan 2019 - Dec 2021 (2 years 11 months)

Improved omni-channel support and assisted experiences for 100M+ customers by creating journey maps and service blueprints, and delivering enhanced solutions for number transfer, search, and chat. Collaborated with product owners and engineering to balance user needs and technical feasibility.

Education

Degrees, certifications, and relevant coursework

Michigan State University logoMU

Michigan State University

Bachelor of Arts, Journalism

Completed a Bachelor of Arts in Journalism with coursework in publication themes, design, economics, and psychology.

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Brendan Rohan - Senior Design Strategist - AT&T | Himalayas