Lia Quilico

I am a strategic product design leader with over 15 years of experience in driving UX strategy, research, and delivery across complex B2B and enterprise platforms in various industries including healthcare, fintech, logistics, and education. My proven success in scaling design systems and mentoring teams has enabled me to embed user insights into product strategies effectively. I am passionate about building accessible, trustworthy, and elegant tools that create real-world impact.

In my recent role as UX Research & Strategy Manager at Echo Global Logistics, I built and led a hybrid UX research and design team focused on scalable systems and high-craft execution. I directed research and design strategies that significantly improved platform usability and system cohesion, achieving a 3x acceleration in product delivery. My collaborative approach with product and engineering leadership ensured that user insights aligned with business priorities, resulting in a 70% reduction in freight claims processing time.

As a mentor and advocate for design culture, I foster inclusive and collaborative team environments. I have directed UX strategies for internal platforms at Northern Trust and have worked as a freelance consultant, leading research and UX planning for SaaS tools. My commitment to embedding accessibility and usability into design has consistently driven measurable business impact.